More EmblemHealth Customer Service Contacts

For submission of claims, behavioral health and substance abuse, prior authorization and more.

EmblemHealth EPO and PPO Plans

EmblemHealth CompreHealth

EmblemHealth Medicare

55 Water Street Walk-In Center (Lobby) Monday – Friday, 8:30 am – 5 pm

EmblemHealth EPO/PPO Members

Service

You can quickly and easily check the status of your claims, review benefits and verify eligibility by visiting your personalized, secure myEmblemHealth Web site. You may also communicate directly with Customer Service by sending a secure email through the Message Center.

For further customer service assistance:

Please call 1-877-842-3625 | TTY/TDD: 711

Behavioral Health and Substance Abuse
For issues relating to behavioral health and substance abuse, please call the phone number listed on the back of your ID card or see these additional contact numbers.

Submitting a Claim
Please complete a claim form and send your claim to the address listed on the back of your ID card.

Download form

Other forms are available for download here.

Your provider should be calling for prior authorizations; the number to call is 1-877-846-3625.

Additional Resources
Speak with a registered nurse, 24/7. Call Nurse Line: 1-877-444-7988.

Quit Smoking (free program): 1-866-611-QUIT (1-866-611-7848).

Learn about our Health Management Programs.

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EmblemHealth CompreHealth Members

Service

You can quickly and easily check the status of your claims, review benefits and verify eligibility by visiting your personalized, secure myEmblemHealth Web site. You may also communicate directly with Customer Service by sending a secure email through the Message Center.

For further customer service assistance:

Please call 1-877-842-3625 | TYY/TDD: 711

Behavioral Health and Substance Abuse
For issues relating to behavioral health and substance abuse, please call the phone number listed on the back of your ID card or see these additional contact numbers.

Submitting a Claim
Please complete a claim form and send your claim to the address listed on the back of your ID card.

Download a claim form

Other forms are available for download here.

Referrals
Some EmblemHealth members need a referral to receive services from a specialist. Your provider should call 1-877-846-3625 to ensure your referral is in place.

Additional Resources
Speak with a registered nurse, 24/7. Call Nurse Line: 1-877-444-7988.

Quit Smoking (free program): 1-866-611-QUIT (1-866-611-7848).

Learn about our Health Management Programs.

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Medicare Plans

Please visit our EmblemHealth Medicare site for sales and customer service. You may also call.

PPO members: 1-866-557-7300 | PPO TTY/TDD: 711

HMO members: 1-877-344-7364 | HMO TTY/TDD: 711

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55 Water Street Walk-In Service Center

EmblemHealth Walk-In Service Center is open from 8:30 am to 5:00 pm, Monday through Friday.

55 Water Street Lobby
New York, NY 10041-8190

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