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Customer Service Contacts
If you are a member, you can contact us at the number on your EmblemHealth ID card. If you don’t have your ID card, scroll down to find the correct number for your plan.
EmblemHealth Member Services
8 am – 6 pm Monday-Friday (excluding major holidays*)
HIP Members
8 am – 6 pm Monday-Friday (excluding major holidays*)
Medicare Advantage HMO
8 am – 8 pm, everyday
Medicare Advantage PPO
8 am – 8 pm, everyday
GHI PPO/EPO Members, including New York City and Federal Employees
8 am – 6 pm Monday-Friday (excluding major holidays*)
GHI HMO
8 am – 6 pm Monday-Friday (excluding major holidays*)
New York State Exchange Marketplace Members:
8 am – 6 pm Monday-Friday (excluding major holidays*)
Medicaid and Child Health Plus Members
8 am – 6 pm Monday-Friday (excluding major holidays*)
For accessibility related questions, please click here to review our accessibility statement.
You can sign in to your EmblemHealth account to e-mail customer service, review patient eligibility, benefits, claims, payments and more. Providers without an account can register quickly by clicking here.
Contact Customer Service by Phone
EmblemHealth: 866-447-9717
EmblemHealth Plan, Inc. (formerly GHI)
- 212-501-4444 in New York City
- 800-624-2414 outside of New York City
Medicare PPO
Medicare HMO
EmblemHealth Plan, Inc. (formerly GHI) HMO
HIP
Dental
- 212-501-4444 in New York City
- 800-624-2414 outside of New York City
Additional phone numbers for claims, pharmacy, mental health, prior approvals, laboratories and more can be found in the provider manual.
Join Our Networks
EmblemHealth and our companies GHI and HIP have a single overriding mission: To provide affordable, quality health care to all of our members. We are proud of a tradition of providing helpful information and prompt, responsive service to our members, of giving your patients many plan options, and of our partnerships with health care professionals.
Join the thousands of physicians and clinicians who are partnering with EmblemHealth.
Reach out to us directly from your secure account or contact our sales department at 866‑614‑6040.
Working with us
Whether you’re looking for the proper documentation to file with us in order to conduct business as our partner, or you simply want to see the latest commission schedule, we want to make sure you have access to the most up-to-date materials.
Our Plans for Businesses
At EmblemHealth, we have a single overriding mission: to provide access to affordable, quality health care to all New Yorkers. And we’re proud of our long-standing traditions: partnering with our region's leading doctors and hospitals, creating smartly built plan options for businesses, and providing helpful and prompt customer service.
To get the right EmblemHealth coverage for your small group employees, call 866-614-6040 or send us your information and we will e-mail or call you back at your convenience.
All large groups, please contact your Account Manager.
PPO
Medical, Member submitted claims: P.O. Box 3000, NY, NY 10116-3000
Medical, Provider submitted claims: P.O. Box 2832, NY, NY 10116-2832
Hospital Claims: P.O. Box 2833, NY, NY 10116-2833
Dental Claims: P.O. Box 2838, NY, NY 10116-2838
HMO
Medical Claims: P.O. Box 2845, NY, NY 10116-2845
Hospital Claims: P.O. Box 2803, NY, NY 10116-2803
Appeals
P.O. Box 2844 NY, NY 10116-2844
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