More GHI Customer Service Contacts

For submission of claims, behavioral health and substance abuse,
prior authorization and more.

GHI EPO/PPO Plans

GHI HMO Plans

Medicare Plans

55 Water Street Walk-In Service Center

GHI EPO/PPO Members

Service

You can quickly and easily check the status of your claims, review benefits and verify eligibility by visiting your personalized, secure myEmblemHealth Web site. You may also communicate directly with Customer Service by sending a secure email through the Message Center.

For further customer service assistance:

Please call 1-212-501-4444 in New York City and 1-800-624-2414 in other areas.

TTY/TDD: 711

Behavioral Health and Substance Abuse
For issues relating to behavioral health and substance abuse, please call the phone number listed on the back of your ID card or see these additional contact numbers.

Submitting a Claim
Please send completed claim forms to:

GHI
P.O. Box 3000
New York, NY 10116-3000

Download a claim form

Other forms are available for download here.

Requests for Prior Authorization
To request prior authorization, providers please call 1-212-615-4662 (in NYC) or 1-800-223-9870 outside NYC. You can also check the status of requests or extensions.

Additional Resources
For 24 hour automated information about your coverage, visit GHI's AnswerLine.

Quit Smoking (free program): 1-866-NY QUITS (1-866-697-8487)

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GHI HMO Members

Service

You can quickly and easily check the status of your claims, review benefits and verify eligibility by visiting your personalized, secure myEmblemHealth Web site. You may also communicate directly with Customer Service by sending a secure email through the Message Center.

For further customer service assistance:

Please call 1-877-244-4466.

Behavioral Health and Substance Abuse
For issues relating to behavioral health and substance abuse, please call the phone number listed on the back of your ID card or see these additional contact numbers.

Submitting a Claim
Please complete a claim form and send your claim to the address listed on the back of your ID card.

GHI HMO
PO Box 2845
NY, NY 10116-2845

Download a claim form

Other forms are available for download here.

Referral
Some GHI members need a referral to receive services from a specialist.

For questions, please call: 1-877-244-4466.

Additional Resources
For 24 hour automated information about your coverage, visit GHI’s AnswerLine.

Quit Smoking (free program): 1-866-NY QUITS (1-866-697-8487)

Learn about our Health Management Programs.

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Medicare Plans

Please visit our EmblemHealth Medicare site for sales and customer service.

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55 Water Street Walk-In Service Center

Our Walk-In Service Center is open from 8:30 am to 5 pm, Monday through Friday.

55 Water Street Lobby
New York, NY 10041-8190

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