EmblemHealth SMS Text Messaging Help Page

STOP Information
Text STOP to 362-536 to stop receiving EmblemHealth Notification Alerts messages from EmblemHealth.

HELP Information
For additional information, text HELP to 362-536 or call customer service at the number at the bottom of this page based on your plan.

What is EmblemHealth Notification Alerts?

EmblemHealth Notification Alerts is a service that allows plan members to receive information from EmblemHealth about their health coverage via text messages. To opt in for text messages, sign in to myEmblemHealth at www.emblemhealth.com and click on "Change Preferences."

Will I have to pay for EmblemHealth Notification Alerts services?

There is no additional charge for EmblemHealth Notification Alerts services. However, message and data rates may apply. Check with your carrier for details on your plan.

What carriers are compatible with EmblemHealth Notification Alerts?

Compatible carriers include:

AT&T Cellular South
T-Mobile® Carolina West Wireless
Verizon Immix Wireless/Keystone Wireless
Sprint Golden State Cellular
U.S. Cellular Cellcom
Boost Mobile ECIT
Cricket GCI/Alaska Digitel
Virgin Mobile Inland Cellular
Iowa Wireless Illinois Valley
Metro PCS Nex-Tech
ACS Wireless Chat Mobility
West Central Cellular NW Missouri Cellular
Ntelos NE Cellular One of PA
Bluegrass Element Wireless
Plateau Wireless MTPCS
AWCC Thumb Cellular
Cincinnati Bell Viaero Wireless

Are there any additional carrier charges associated with the service?

Message and data rates may apply. Message rates differ from carrier to carrier, so please contact your wireless phone service provider to inquire about the details of your plan.

How do I opt in to EmblemHealth Notification Alerts messages?

To opt in for text messages, sign in to myEmblemHealth at www.emblemhealth.com and click on "Change Preferences." Please note: Message and data rates may apply.

How can I cancel EmblemHealth Notification Alerts messages?

Sign in to myEmblemHealth at www.emblemhealth.com and click on "Change Preferences" or call the help numbers below. You can also reply STOP to any message to cancel future messages. Message and data rates may apply.

Who do I contact for help?

Call customer service at the number below based on your plan. You can also reply HELP to any message for help. Message and data rates may apply.

HIP MEMBERS 1-800-447-8255 | TTY/TDD: 711 | 8 am – 8 pm, everyday (Excluding major holidays*)
GHI PPO/EPO Members 1-800-624-2414 | TTY/TDD: 711 | 8 am – 8 pm, everyday (Excluding major holidays*) (Including NYC and Federal Employees)
Medicare Advantage HMO Members 1-877-344-7364 | TTY/TDD: 711 | 8 am – 8 pm, everyday
Medicare Advantage PPO Members 1-866-557-7300 | TTY/TDD: 711 | 8 am – 8 pm, everyday
EmblemHealth Members 1-877-842-3625 | TTY/TDD: 711 | 8 am – 8 pm, everyday (Excluding major holidays*)
GHI HMO Members 1-877-244-4466 | TTY/TDD: 711 | 8 am – 8 pm, everyday (Excluding major holidays*)

What is EmblemHealth's website privacy policy?

EmblemHealth respects your right to privacy. You can view our website privacy policy www.emblemhealth.com/Legal-Information/Privacy-Security-Policies/Website-Policy.aspx.

* Our call center is closed for non-Medicare customers on New Year's Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.