Customer Service

Enrollment and Customer Service:

1-800-624-2414, seven days a week (excluding major holidays), 8 am to 8 pm.
Use the Interactive Voice Response System after business hours.

If you have a hearing or speech impairment and use a TDD: Call 711.

Choosing DC37 Med-Team

Customer Service representatives are available to answer any questions about DC37 Med-Team in your language. Call us to find out if DC37 Med-Team is the right health plan for you.

Once you’re ready to join DC37 Med-Team, you’ll need to complete a NYC Health Benefits Application. Contact your Payroll or Personnel office for information on how to obtain an application.

EmblemHealth Behavioral Management Program

Call 1-800-NYC-CITY (1-800-692-2489) to seek advice about mental health and substance abuse treatment. This phone line is administered by ValueOptions.