AdvantageCare Physicians (ACPNY) is one of the largest physician-led practices in New York City, and is an integral part of your provider network. Scroll down to the section below for more information.
You can also call the dedicated City of New York Employee Gold Service Line at 1-646-680-3000, or visit www.acpny.com/city.
Want to Find a Local ACPNY Doctor?
The icon in our Find a Doctor tool tells you that the doctor is part of ACPNY.
Start by visiting the Find a Doctor launch page made specifically for City of New York plan members.
This three-page flyer lists the addresses and hours of all ACPNY locations.
Your PCP: A Partner for Good Health
When you enroll in the HIP Prime HMO plan, you should choose a primary care physician (PCP) who will work with you to manage your health care. You can change your PCP at any time, either online or by phone.
Your PCP will:
- Provide most of your primary and preventive care
- Refer you to specialists as needed
- Coordinate the care you get from in-network specialists
- Arrange hospital admissions, when necessary. (Please note that specialists can also arrange for hospital admissions.)
- Obtain prior approval, when required
Provider Coverage: In Network
To take advantage of all the benefits this plan offers, you need to see providers in the HIP Prime HMO network. You can get covered services from any provider within this network.
Care from out-of-network doctors or providers is not covered under HIP Prime HMO. You will have to pay for medical services if you go out of network.
In cases of emergency, your care is covered regardless of the provider’s network status; you will be completely covered at any doctor’s office or hospital nationwide. Emergency admissions should be reported within 48 hours, or as soon as reasonably possible.
Large Network of Medical Providers
You can find network doctors in all five boroughs — and all neighborhoods — of New York City, plus in Nassau, Suffolk, Westchester, Rockland and Orange counties.
With the HIP Prime HMO plan you also have coverage at great area hospitals, including Lenox Hill Hospital, Montefiore Medical Center, North Shore-Long Island Jewish Health System, NYU Hospital Center and Staten Island University Hospital.
HIP Prime Network