Customer Service

Information line for new prospects:
1-800-447-6929, Monday – Friday, 8:30 am to 5 pm.

Customer Service for existing members:
, seven days a week (excluding major holidays), 8 am to 8 pm.
Use the Interactive Voice Response System after business hours.

If you have a hearing or speech impairment and use a TDD: Call 711.

Choosing HIP Prime POS

Representatives are available to answer any questions about HIP Prime POS in your language. Call the number above to find out if HIP Prime POS is the right health plan for you.

Once you’re ready to join HIP Prime POS, you’ll need to complete a NYC Health Benefits Application. Contact your Payroll or Personnel office for information on how to obtain an application.

Emblem Behavioral Health Services Program

Call 1-888-447-2526 to seek advice about mental health and substance abuse treatment. This phone line is administered by ValueOptions.