Customer Service

Information line for new prospects:
1-800-447-6929, 8 am to 8 pm, seven days a week

Customer Service for existing members:
, 8 am to 8 pm, seven days a week. Use the Interactive Voice Response System after business hours.

If you have a hearing or speech impairment and use a TDD:
711, 8 am to 6 pm, seven days a week

Choosing VIP Premier (HMO) Medicare

Representatives are available to answer any questions about our VIP Premier (HMO) Medicare plan — in your language. Call the above number to find out which is the right health plan for you.

When you’re ready to join VIP Premier (HMO) Medicare, we will send you an application and useful information about your plan. You will also need to complete a City of New York Application. Contact the Health Benefits Program Retiree Benefits Office at 1-212-513-0470 for more information.