Customer Service

Information line for new prospects:
1-800-406-0806, Monday – Friday, 8 am to 5 pm.

Customer Service for existing members:
1-866-409-0999, seven days a week (excluding major holidays), 8 am to 8 pm. Use the Interactive Voice Response System after business hours.

If you have a hearing or speech impairment and use a TDD: Call 711.

Choosing Vytra

Representatives are available to answer any questions about Vytra in your language. Call the number above to find out if Vytra is the right health plan for you.

Once you’re ready to join Vytra, you’ll need to complete a NYC Health Benefits Application. Contact your Payroll or Personnel office for information on how to obtain an application.

Emblem Behavioral Health Services Program

Call 1-800-528-3918 to seek advice about mental health and substance abuse treatment. This phone line is administered by ValueOptions.