Customer Service

Enrollment and Customer Service

If you are a prospective member and have questions about enrollment, call 1-800-624-2414, Monday to Friday, 8 am to 6 pm (closed on weekends.) Use the Interactive Voice Response System after business hours. If you have a hearing or speech impairment and use a TDD, call 711.

If you are a current plan member, call the number on the back of your member ID card, Monday to Friday, 8 am to 6 pm (closed on weekends.)

Choosing GHI FEHB

If you’d like to join a GHI FEHB plan in which you’re not currently enrolled, simply fill out the enrollment form available from your agency’s Human Resources office. Make sure to include the GHI FEHB plan enrollment codes as shown on the Enrollment Codes and Rates web page.