Customer Service

Enrollment and Customer Service

If you are a prospective member and have questions about enrollment, call 1-866-640-3856, from 8 am to 8 pm, seven days a week (excluding major holidays). Use the Interactive Voice Response System after business hours. If you have a hearing or speech impairment and use a TDD, call 711.

If you are a current plan member, call the number on the back of your member ID card, from 8 am to 8 pm, seven days a week (excluding major holidays).

Choosing EmblemHealth Medicare Advantage HMO

By calling the number above, you can speak with an EmblemHealth Medicare expert or schedule a one-on-one consultation. We will provide you with a Medicare Advantage enrollment form. There are no enrollment codes to enter when completing the form. You can mail back the completed form or leave it with an EmblemHealth Medicare expert during your consultation. For premium rates, visit the Enrollment Rates web page.