Customer Service

Enrollment and Customer Service

If you are a prospective member and have questions about enrollment, call 1-800-624-2414, Monday to Friday, 8 am to 6 pm (closed on weekends.) Use the Interactive Voice Response System after business hours. If you have a hearing or speech impairment and use a TDD, call 711.

If you are a current plan member, call Customer Service at 1-800-447-8255, Monday to Friday, 8 am to 6 pm (closed on weekends.)

Choosing the HIP FEHB High Option Plan — HIP Prime HMO

If you’d like to join the HIP Prime HMO High Option plan, simply fill out the enrollment form available from your agency’s Human Resources office. Make sure to include the HIP Prime HMO High Option plan enrollment codes as shown on the Enrollment Codes and Rates web page.