Don’t Lose Your Coverage! Renew on Time
What is Medicaid renewal?
Renewal or recertification is required by the state and is the process by which Medicaid members renew their health care coverage with the NYC Human Resources Administration (HRA), their Local Department of Social Services (LDSS) or the NY State of Health (NYSOH) Marketplace.
When do I have to renew?
Every year. If you don’t know when you have to renew enroll call us at 1-888-432-8026 or visit our website at emblemhealth.com.
Did you know that events such as marriage, divorce, birth of a child, change of income or loss of employment may change your renewal date.
You can only renew during these timeframes:
- HRA and LDSS - 30 to 60 days before coverage ends
- NYSOH Marketplace - 30 days before coverage ends
Not sure? Call us at 1-888-432-8026 or visit our website at emblemhealth.com
What if I did not receive my renewal notice?
If you did not receive your renewal notice, call the following numbers for assistance:
|Nassau County DSS:
|Suffolk County DSS:
||Eastern Suffolk county: (631) 852-3710
Western Suffolk county: (631) 854-0555
|Westchester County DSS:
||TEL: (855) 355-5777
TTY: (800) 662-1220
Where do I renew?
It's important to renew the same way you enrolled:
|If you live in…
||May have enrolled at…
|New York City
||HRA or the NYSOH Marketplace
|Nassau, Suffolk or
|LDSS or NYSOH Marketplace
If you enrolled with either the HRA or LDSS you must renew with the HRA or LDSS and NOT with NYSOH Marketplace unless the HRA or LDSS tells you to renew with the NYSOH Marketplace. If you don’t know remember call us at 1-888-432-8026 or visit our website at emblemhealth.com.
If you enrolled with the HRA or LDSS you need to renew there and NOT with NYSOH Marketplace–unless you are told to do so.
How do I renew my Medicaid coverage?
You can renew your coverage in the following ways:
- HRA – In person or by mail
- LDSS – In person or by mail
- NYSOH Marketplace – Online, in person or by phone
- Emblemhealth – Online, in person or by phone
What if I moved?
Medicaid mail cannot be forwarded. You must change your address at your Medicaid office, or you will not receive your Medicaid renewal notice. We can help you with this process. Call us at 1-888-432-8026 or visit our website at emblemhealth.com.
Do children have to renew?
Yes. You will renew your eligibility and your child or children’s eligibility by completing one form.
I did not renew and lost my coverage. What can I do?
- You will have to reapply for Medicaid the same way you enrolled
- If you lost coverage due to a change of income you may be eligible for EmblemHealth’s Essential Plan
- EmblemHealth can help. Call now! Call us at 1-888-432-8026 on weekdays from 8:30 am to 5 pm (excluding major holidays) or visit our website at www.emblemhealth.com.
Remember: If you do not submit your completed renewal form by the due date, you may lose your coverage!
Please visit us at one of our several Neighborhood Care locations where our staff can assist you with your renewal.