Winter 2011 
  In This Issue:
 

Making Reform Work for You — An Update

Meeting HIPAA 5010 and ICD-10 Requirements

Claims Corner

URAC Gives Our Wellness Program Full Accreditation

Enhancements to HIP's Secure Provider Web Site!

Improved Patient Panel Reports for PCPs

Changes to Medicare Benefit Plans for 2011

New Look for Medicare Member ID Cards

HIP Discontinues SmartStart

Spotlight on Our Shining Stars

Behind the Scenes

Clinical Corner

Regulatory Audit Results

Clinical Reminders

News&Notes Archive


Spotlighting Our Shining Stars

We would like to congratulate and thank Faye McDew from the Queens-Long Island Medical Group in North Babylon, New York and Marlene McIntyre from the Cambridge Heights Medical Group in Cambridge Heights, New York for the exceptional service they provide to our members. Here are comments from letters sent to us about Ms. McDew and Ms. McIntyre:

S.D. of Dix Hills, New York writes,
"Faye treats everyone with sympathy. She patiently works with everyone as if they are her only patient. Faye takes the time to make each of us feel special and important. She understands the pain we as patients endure and tries to make each therapy visit a happy and rewarding time. This is why I commend her for being a Shining Star!"

S.M. of Queens Village, New York writes:
"I would like to commend Marlene for her outstanding ability, understanding and accuracy. She patiently and painlessly assists the patients who come to the office. Marlene has great skills with drawing blood. She always puts you at ease in a stressful situation. For this reason, I would like to see Marlene made a Shining Star."

Thank you Faye McDew and Marlene McIntyre!

To recognize these Shining Stars for their caring and superior service, they have each been awarded a $100 gift card.

 
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