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The EmblemHealth Difference for Medicare Advantage | EmblemHealth

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The EmblemHealth Difference

At EmblemHealth, we’ve been serving New York for generations – more than 80 years! That adds up to knowing how to meet the needs of Medicare members through quality care, community resources, fitness programs, mental health services, and more. We offer many low-cost plans – some even at $0 – with a wide range of benefits. And our strong local networks of top doctors and hospitals make it easy to find the right care, right where you need it.

Network Information

EmblemHealth sets itself apart from the competition through a combination of experience, personalized service, a choice of plan options and our large hospital and provider networks.
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Health & Wellness

Live Well

We offer the following programs and resources to help you best manage your health.

SilverSneakers^®- Fitness Program

Looking for a way to improve your health at home. SilverSneakers^® has you covered, with SilverSneakers On‑Demand^™ videos.
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AdvantageCare Physicians

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice, and part of the EmblemHealth family of companies. At ACPNY, you and your family will receive “whole you” care that considers the physical, mental, and lifestyle factors that impact your health.

Go to AdvantageCare PhysiciansGo to AdvantageCare Physicians

Care for the Family Caregiver

EmblemHealth’s Care for the Family Caregiver initiative provides information, resources and tools to help our members and others manage the challenges of caring for a loved one, including self-care.

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Neighborhood Care

EmblemHealth Neighborhood Care provides in-person customer support, open-to-everyone health and wellness classes and events, connections to sales partners, and links to community resources across New York City.

Find a Neighborhood CareFind a Neighborhood Care

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MEDICARE

Medicare Connect Concierge

We want you to get the most out of your Medicare plan. When you have questions about your benefits or need help getting things done, call Connect Concierge!

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Last Updated 10/01/2023

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24-Hour Nurse Hotline

We offer all our EmblemHealth VIP HMO and D-SNP plan members the 24-Hour Nurse Hotline. The 24-Hour Nurse Hotline is staffed by highly trained registered nurses. They will guide you in making informed decisions about everyday health issues. They will also work with you on how best to handle a medical concern.

The program also helps as an "early warning system" for health conditions before they may need a doctor visit, emergency room visit or a hospital stay

Members can call the 24-Hour Nurse Line at 877-444-7988, 24 hours/seven days a week. If you use a TTY, please call 711.

EmblemHealth Care Management Programs

For eligible members, care management is available as part of your health benefits at no extra cost to you. These programs include education and support by phone or face to face with one of our care managers to help manage a chronic condition. They add to the care already provided by your doctor by helping you better understand your condition.

Our Care Management Programs work to help you take control of your health by:

· Helping you understand your condition.

· Improving your discussions about your health and safety with your doctors.

· Show you how to make changes in your life that will keep your condition under control.

· Finding ways for you to stay healthy and safe.

· Working with your doctor on your treatment plan.

· Give you a chance to tell us about your experience with the program.

When you enroll in one of our programs you may:

· Work one-on-one with any of our nurses, social workers, or behavioral health care specialists by phone.

· Get free educational materials about:

· Your health symptoms and how to care for them.

· Health and safety risks.

· Treatments.

· Diet and nutrition.

· And more.

· Find support services that are in your community.

For more information about our Care Management programs, members please call 800-447-0768, Monday to Friday from 9 a.m. to 5 p.m. If you use a TTY, please call 711.