Contact EmblemHealth Pharmacy Customer Service

Have questions about your prescription drug coverage? Use the contact information below to call Customer Service and speak with a representative:

HIP Plan Members
Call 1-800-447-8255, Monday through Friday, 8 am to 6 pm and Saturday and Sunday, 10 am to 1 pm

GHI Plan Members
Call 1-877-444-3614, Monday through Friday, 8 am to 6 pm and Saturday and Sunday, 10 am to 1 pm

EmblemHealth CompreHealth and CompreHealth EPO Members
Call 1-877-842-3625, Monday through Friday, 8:30 am to 6 pm and Saturday and Sunday, 10 am to 1 pm

EmblemHealth InBalance EPO/PPO, Consumer Direct EPO/PPO
and EPO/PPO Members
Call 1-877-793-6253, Monday through Friday, 8:00 am to 6 pm and Saturday and Sunday, 10 am to 1 pm

HIP Medicaid and Family Health Plus Members
Call 1-800-447-8255, Monday through Friday, 8 am to 6 pm and Saturday and Sunday, 10 am to 1 pm

EmblemHealth Medicare HMO Members
Call 1-800-447-8255, Monday through Sunday, 8 am to 8 pm

EmblemHealth Medicare PPO Members
Call 1-866-557-7300, Monday through Sunday, 8 am to 8 pm

For questions about home delivery of prescription drugs, use the appropriate number below to call Express Scripts (ESI):
Medicare: 1-877-866-5828
Medicaid and Family Health Plus: 1-877-866-4165
All Other Plans: 1-877-866-5798

To fax a new prescription for home delivery to ESI
Your doctor should call 1-800-305-5287 for instructions. 

Pharmacy at Your Fingertips