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  • Access to Care and Delivery System > Appointment Availability Standards During Office Hours & After Office Hours Access Standards

    Please see the end of this chapter for a copy of our Appointment Availability Standards During Office Hours & After Office Hours Access Standards.

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    Glossary terms found on this page:

    A health plan that offers benefits in-network and out-of-network. In-network services are available to enrollees at lower out-of-pocket cost than the services of non-network providers. In addition, PPO enrollees may self-refer to any network provider at any time. Also called a Preferred Provider Organization.

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