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  • Quality Improvement > Goals and Objectives

    The QIP's objectives include:

    • Systematically monitoring, evaluating and improving both the process of care and the outcome of care delivered to members.
    • Identifying and implementing opportunities for improvement in the quality of care and service to members, including cultural competency.
    • Investigating and correcting all problems that come to the Plans’ attention through internal surveillance, complaints or other mechanisms related to Quality and the QIP structure.
    • Evaluating and improving members' access to and satisfaction with clinical and administrative services.
    • Evaluating practitioner satisfaction with EmblemHealth.
    • Monitoring member access to safe medical and behavioral care.
    • Assisting members in becoming more knowledgeable, active participants in their own medical and preventive care by implementing initiatives and health management programs that focus on member education in a format understood by the member.
    • Addressing cultural and linguistic health literacy through developing and implementing mechanisms for members to obtain, understand and use health information and services, including information from their physicians, so that they can make appropriate choices.
    • Addressing the cultural and linguistic needs of its membership through appropriate materials and communication including appropriately addressing members’ needs through quality of care initiatives.
    • Monitoring continuity of health care for all members.
    • Carrying out systemic data collection related to plan and practitioner performance and communicating this data and its interpretation to internal and peer review committees for analysis and action.
    • Developing a communication plan to share information regarding the QIP and its progress in meeting goals with members and providers.
    • Complying with applicable regulatory and accreditation requirements.
    • Ensuring practitioner participation in quality improvement initiatives, including CMS and HHS specific initiatives, implemented by the Plans’ QIP through the Quality Committee structure.
    • Addressing members’ complex needs through quality of care, coordination of care, disease management and case management initiatives.

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    Glossary terms found on this page:

    An evaluative process in which a health care organization undergoes an examination of its policies and procedures to determine whether the procedures meet designated criteria as defined by the accrediting body, and to ensure that the organization meets a specified level of quality.

    An activity of EmblemHealth or its subcontractor that results in:

    • Denial or limited authorization of a service authorization request, including the type or level of service
    • Reduction, suspension or termination of a previously authorized service
    • Denial, in whole or in part, of payment for a service
    • Failure to provide services in a timely manner
    • Failure of EmblemHealth to act within the time frames for resolution and notification of determinations regarding complaints, action appeals and complaint appeals

    A program that assists the patient in determining the most appropriate and cost-effective treatment plan, including coordinating and monitoring the care with the ultimate goal of achieving the optimum health care outcome.

    The government agency responsible for administering the Medicare and Medicaid programs.

    Initial oral or written communication from a member or their designee or provider that expresses discontent with any aspect of their care or coverage with EmblemHealth. Specifically, it is dissatisfaction with:

    • A determination made by the plan, other than a determination of medical necessity or a determination that a service is considered experimental or investigational
    • Treatment experienced through the plan, its providers or contractors
    • Any concern with the plan, its benefits, employees or providers.

    A coordinated system of preventive, diagnostic and therapeutic measures intended to provide cost-effective, quality health care for a patient population who have or are at risk for a specific chronic illness or medical condition.

    An organization comprised of individual physicians or physicians in group practices that contracts with the managed care organization on behalf of its member physicians to provide health care services. Also called an Independent Practice Association.

    Acronym for Medicare Advantage. An alternative to the traditional Medicare program in which private plans run by health insurance companies provide health care benefits that eligible beneficiaries would otherwise receive directly from the Medicare program.

    An individual and each of his or her eligible dependents, including Medicare beneficiaries who are enrolled or participate in a benefit program and who are entitled to receive covered services from the practitioner pursuant to such benefit program and the terms of the practitioner's agreement.

    A health plan that offers benefits in-network and out-of-network. In-network services are available to enrollees at lower out-of-pocket cost than the services of non-network providers. In addition, PPO enrollees may self-refer to any network provider at any time. Also called a Preferred Provider Organization.

    Comprehensive care emphasizing priorities for prevention, early detection and early treatment of conditions, and generally including routine physical examinations and immunization.

    A medical practitioner or covered facility recognized by EmblemHealth for reimbursement purposes. A provider may be any of the following, subject to the conditions listed in this paragraph:

    • Doctor of medicine
    • Doctor of osteopathy
    • Dentist
    • Chiropractor
    • Doctor of podiatric medicine
    • Physical therapist
    • Nurse midwife
    • Certified and registered psychologist
    • Certified and qualified social worker
    • Optometrist
    • Nurse anesthetist
    • Speech-language pathologist
    • Audiologist
    • Clinical laboratory
    • Screening center
    • General hospital
    • Any other type of practitioner or facility specifically listed in the member's Certificate of Insurance as a practitioner or facility recognized by EmblemHealth for reimbursement purposes

    A provider must be licensed or certified to render the covered service. The covered service must be within the scope of the Provider's license or certification.

    The process to objectively and systematically monitor and evaluate the quality, timeliness and appropriateness of covered services, including both clinical and administrative functions, to pursue opportunities to improve health care and resolve identified problems in any of these services.

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