News&Notes Fall 2013/Winter 2014

SurveySpring Access Surveys
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The New York State Department of Health (NYSDOH) has established appointment availability access standards as a way to measure and improve patient access to practitioners for routine, urgent, preventive and specialty care, and 24-hour access standards to measure after-hours access. NYSDOH conducts annual surveys to ensure that practitioners are meeting these standards and mandates that plans conduct appointment availability and 24-hour access surveys as well.
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