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Depression Disease Management Program

Depression is the most common behavioral health condition affecting the lives of millions of Americans. While highly effective treatments for depression are available, practitioners often report that treating patients with depression is difficult and sometimes frustrating. That's because patients with depression tend not to follow their treatment regimen and often stop taking their medications prematurely.

To improve care and adherence to treatment for our members with depression, EmblemHealth has created a depression management program. The goal of this program is to develop a partnership between EmblemHealth and the treating clinician that improves both the process and outcome of depression care.

The program serves members diagnosed with major depression disorder who have had either frequent emergency room visits (at least two in a year) or inpatient care. Eligible members are contacted and enrolled in the program by the program staff.

The depression management program provides the following:

  • Education to members about depression and available treatments
  • Information about adjunct services
  • Help in making appointments
  • Coordination of care
  • Monitoring of treatment adherence
  • Monitoring of treatment progress using the Patient Health Questioniare-9 (PHQ-9)
  • Progress reports to the referring practitioner

The program is free and members can disenroll at any time. The program’s hours of operation are 9 am to 5 pm during normal business days. After normal business hours, enrolled members have access to an on-call clinician.

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Your member ID # is on the front of your ID card.

In most cases, if you are the policy holder, you can also use your Social Security Number to register.