November 6, 2012
Hurricane Sandy Update for Brokers
EmblemHealth is a New York-based company, and we have been experiencing first hand the effects that the storm has had on our State, City and the surrounding communities. Our number one priority is the health and safety of EmblemHealth members and the EmblemHealth team.
Member Services: EmblemHealth member services phone systems and EmblemHealth Member Online Services are operational and available 24 hours a day/7 days a week. EmblemHealth members who need assistance can reach the company at the following toll-free numbers:
For all pharmacy needs, including obtaining additional supplies of medications as backup for emergency situations if necessary, please have the member contact our Pharmacy Services team at:
Group Services: Our phone systems and EmblemHealth Group Online Services are fully operational, and we are observing our regular group services hours of 8am - 5pm.
October premium payment (to make a deposit or a payment to bring an account current) has been extended until the end of business on Thursday, November 15th. Since local mail delivery may be interrupted, we want to strongly encourage groups to use our online services. EmblemHealth Group Online Services enables the group to:
This service is available for all EmblemHealth companies as well as HealthyNY.
Broker Services: Our phone systems and EmblemHealth Broker Online Services are working and observing regular broker services hours. Since local mail delivery may be interrupted, we want to remind you of ways you can manage your current accounts and sell additional services through EmblemHealth Broker Online Services:
New Business: Groups entered through the broker portal requesting a November 1st effective date will be accepted for that effective date through November 13th. November existing business renewals have until the end of the month to finalize plan changes. If you need additional assistance, do not hesitate to call us at 1-866-614-6040 or your EmblemHealth General Agent.
New Business -- Sole Proprietor, Healthy NY and HIP products: These require paper applications and should be sent to your EmblemHealth sales representative or can be mailed to:
Communication: During this time the phone lines are busy and customer service demands are high. As a reminder, all sales and account management representatives may be reached at their e-mail addresses.
We assure you that we are working hard to support you and your customers during this time.
|Group Health Incorporated (GHI), GHI HMO Select, Inc. (GHI HMO), HIP Health Plan of New York (HIP), HIP Insurance Company of New York and EmblemHealth Services Company, LLC are EmblemHealth companies. EmblemHealth Services Company, LLC provides administrative services to the EmblemHealth companies.|