Notice of Nondiscrimination Policy

*Medicare members, please click here.

*Medicaid members, please click here.

EmblemHealth complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. EmblemHealth does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

EmblemHealth:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, please call the telephone number marked “customer service” on the back of your member ID card [TTY/TDD: 711].


If you believe that EmblemHealth has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with EmblemHealth Grievance and Appeals Department, PO Box 2844, New York, NY 10116, or call the telephone number marked “customer service” on the back of your member ID card. (Dial 711 for TTY/TDD services.) You can file a grievance in person, by mail or by phone. If you need help filing a grievance, EmblemHealth’s Grievance and Appeals Department is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights electronically through the Office of Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201; 1-800-368-1019, (dial 800-537-7697 for TTY services.)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Getting Help in a Language Other than English

Español (Spanish)
ATENCIÓN: Si usted habla español, tiene a su disposición, gratis, servicios de ayuda para idiomas. Llame al número de teléfono marcado “customer service” en el dorso de su tarjeta de identificación de miembro [TTY/TDD: 711].

中文 (Traditional Chinese)
注意:如果您講中文,我們免費提供相關的語言協助服務。請致電您會員卡背面標記為“customer service”的電話號碼 [TTY/TDD專線:711]。

Pусский (Russian)
ВНИМАНИЕ! Если Вы говорите на русском языке, Вам доступны бесплатные услуги переводчика. Звоните в отдел обслуживания клиентов (customer service) по номеру телефона, указанному на обратной стороне вашей карточки (служба текстового телефона, TTY/TDD: 711).

Kreyòl Ayisyen (Haitian Creole)
ATANSYON: Si ou pale Kreyòl Ayisyen, gen sèvis èd nan lang, gratis, ki disponib pou ou. Rele nimewo telefòn ki make “customer service” ki nan do kat ID manm ou [TTY/TDD: 711].

한국어 (Korean)
주의: 귀하가 한국어를 사용하는 경우, 귀하에게 언어 지원 서비스가 무료로 제공됩니다. 회원 ID 카드의 뒷면에 "customer service"라고 표시된 전화번호[TTY/TDD: 711]로 연락해 주십시오.

Italiano (Italian)
ATTENZIONE: Sono disponibili servizi gratuiti di assistenza linguistica in italiano. Chiami il numero del “customer service” stampato sul retro della sua carta socio [TTY/TDD: 711].

אידיש (Yiddish)
מעלדונג: אויב איר רעדט אידיש, שפראך הילף סערוויסעס, אהן קיין פרייז, זיינען דא צו באקומען פאר אייך. רופט דעם טעלעפון נומבער גערופן "customer service" אויף אייער קארטל [TTY/TDD: 711].


বাাংলা (Bengali)
দৃষ্টি আকর্ষণ করছি: আপনি যদি বাংলা ভাষী হন, আপনার জন্য, বিনামূল্যে ভাষা সহায়তা রয়েছে। আপনার মেম্বার আইডি কার্ডের পেছনে “customer service” চিহ্নিত টেলিফোন নম্বরে [TTY/TDD: 711] ফোন করুন।

Polski (Polish)
UWAGA: Dla osób mówiących po polsku dostępna jest bezpłatna pomoc językowa. Zadzwoń do „customer service” pod numer telefonu podany na odwrocie karty identyfikacyjnej ubezpieczonego [TTY/TDD: 711].

العربية (ARABIC)
يرجى الانتباه: إذا كنت تتكلم اللغة العربية، تتوفر لك خدمات المساعدة اللغوية مجاناً. اتصل عبر رقم الهاتف المشار اليه "customer service" الموجود على ظهر بطاقة عضويتك [TTY / TDD: 711].


Français (French)
ATTENTION : Si vous parlez français, une assistance d’interprétation gratuite est à votre disposition. Veuillez composer le numéro « customer service » au dos de votre carte de membre [Sourds et malentendants : 711].

اردو (Urdu)
توجہ دیں: اگر آپ اردو زبان بولتے ہیں تو، آپ کے لیے زبان سے متعلق اعانت کی خدمات، مفت دستیاب ہیں۔ اپنے ممبر آئی ڈی کارڈ کی پشت پر موجود "customer service" والے ٹیلیفون نمبر پر کال کریں [ ٹی ٹی وائی/ ٹی ڈی ڈی:711]

Tagalog (Tagalog)
NANANAWAGAN NG PANSIN: Kung nagsasalita ka ng Tagalog, mayroon kang magagamit na mga serbisyo para sa tulong sa wika nang walang bayad. Tumawaglamangposateleponong may tatakna “customer service” salikod ng inyong member ID card [TTY/TDD: 711].

Ελληνικά (Greek)
ΠΡΟΣΟΧΗ: Εάν μιλάτε Ελληνικά, διατίθενται για σας δωρεάν υπηρεσίες γλωσσικής βοήθειας. Καλέστε τον αριθμό με την ένδειξη «customer service» στο πίσω μέρος της κάρτας μέλους σας [Για βαρήκοους/Κωφούς – TTY/TDD: 711].

Shqip (Albanian)
VINI RE: Nëse flisni Shqip, shërbimi i asistencës për gjuhën do të jetë në dispozicionin tuaj, pa pagesë. Telefononi në numrin ku shkruhet ‘‘customer service’’, i cili gjendet ne anën e pasme të kartës tuaj identifikuese të anëtarësisë [Shërbimi rele TTY/TDD: 711].