Renew Your Medicaid Coverage

Did You Know That You Have To Renew Your Medicaid Coverage?

Man on computerDon’t lose your coverage. Call us now! 1-888-432-8026 on weekdays from 8:30 am to 5 pm (excluding major holidays) or visit our website at emblemhealth.com.

What is Medicaid renewal?

Renewal or recertification is required by New York State. It is how Medicaid members renew their health care coverage.

When do I have to renew?
You need to renew every year. Depending on how you enrolled, the NYC Human Resources Administration (HRA), your Local Department of Social Services (LDSS) or the NY State of Health (NYSOH) Marketplace will send you a letter or an email with your renewal date.

Events such as marriage, divorce, birth of a child, change of income or loss of employment may also change your renewal date.

Look at the date on your letter or email. You must renew by the date provided. Typically, you can only renew:

  • HRA and LDSS - 30 to 60 days from the date you receive your letter
  • NYSOH Marketplace - 30 days from the date you receive your letter

How to renew through the NY State of Health Marketplace:

How to renew through government agencies (HRA and LDSS):

If you don’t understand your letter, we can help. Call EmblemHealth at 1-888-432-8026.

What if I did not receive my renewal notice?
If you did not receive your renewal notice, call the following numbers for assistance:

NYC HRA: (888) 692-6116
Nassau County DSS: (516) 227-7474
Suffolk County DSS: Eastern Suffolk county: (631) 852-3710
Western Suffolk county: (631) 854-0555
Westchester County DSS: (914) 995-3333
NYSOH Marketplace: TEL: (855) 355-5777
TTY: (800) 662-1220
Online: www.nystateofhealth.ny.gov

What if I moved?
Medicaid mail cannot be forwarded. You must change your address at your Medicaid office or through the NYSOH Marketplace, or you will not receive your Medicaid renewal notice.

Where and how do I renew?
It's important to renew the same way you enrolled:

If you live in And enrolled through... You can renew:
New York City HRA In person or by mail
New York City NYSOH Marketplace Online, in person, or by phone
Nassau, Suffolk or Westchester counties LDSS In person or by mail
Nassau, Suffolk or Westchester counties NYSOH Marketplace Online, in person, or by phone

Do children have to renew?
Yes. You will renew your eligibility and your child or children’s eligibility by completing one form.

I did not renew and lost my coverage. What can I do?

  • You will have to reapply for Medicaid the same way you enrolled
  • If you lost coverage due to a change of income you may be eligible for EmblemHealth’s Essential Plan
  • EmblemHealth can help. Call now! Call us at 1-888-432-8026 on weekdays from 8:30 am to 5 pm (excluding major holidays) or visit our website at www.emblemhealth.com.

Remember: If you do not submit your completed renewal form by the due date, you may lose your coverage!

Please visit us at one of our several Neighborhood Care locations where our staff can assist you with your renewal.