15. On a scale of 1 to 5 where 1 is not well at all and 5 is very well, how well do you understand your health plan’s policies and procedures regarding:
16. Now it’s your turn. Please tell us what you like most about your health plan, or what you think we could do better. If you don’t have any feedback, just skip this question.
17. Please tell us what kind of doctors, specialists, or mental or behavioral health specialists you’d like to see EmblemHealth offer. Please include information regarding their language, race, culture, ethnicity, and location.