12. On a scale of 1 to 5 where 1 is not well at all and 5 is very well, how well do you understand the information you received from EmblemHealth regarding:
NOTE: There is a cost difference and you may save money by using an in-network doctor. You can find a doctor in your health plan’s network by visiting our website, emblemhealth.com, or calling Customer Service.
23. Please tell us what kind of doctors, specialists, or behavioral health professionals you’d like to see EmblemHealth offer. Please include information regarding their language, race, culture, ethnicity, and location.