Visiting a doctor’s office is no longer the only way you can get care. You can also choose to schedule virtual video visits with your doctors who offer them. This is called telehealth and it’s something you arrange directly with your doctor’s office.
Not all health care providers offer telehealth so be sure to check with yours, and to ask for details about how they set up virtual appointments.
Many EmblemHealth plans also include a general medical physicians telemedicine benefit through Teladoc. Teladoc’s staff of board-certified doctors are available by phone or video chat for non-emergency health conditions. Teladoc doctors are not your regular doctors, but this virtual care service is available 24 hours a day, seven days a week. Teladoc is offered in both English and Spanish.
Please note, not all EmblemHealth plans offer a Teladoc general medical physicians benefit, so be sure to check if your plan does. Copays apply for any virtual care you receive. Check your plan documents (member contract or subscriber certificate) for more information. If you’re a Medicare member check your plan’s Evidence of Coverage. If you’re a Medicaid member, call the Customer Service number on the back of your member ID card.
Starting Jan. 1, 2022, some plans will also receive digital Primary Care Physician (PCP) services through Teladoc Primary360®. Teladoc’s network of PCPs will create a personalized care plan, diagnose and treat conditions, and prescribe the medicines you need. They can also refer you to providers in our network like specialists or mental health professionals, as well as lab, imaging, and testing.
With Teladoc Primary360, you can:
If Teladoc is included in your plan, you can enroll today to set up your account. If you’re eligible, follow these steps to register for Teladoc:
1. REGISTER
Create an account here or with the Teladoc app. Call 800-Teladoc (800-835-2362). When you register, be sure to provide your member ID number.
2. SET UP
Enter your information and complete your medical history.
3. REQUEST A VISIT
Quality care is just a call or click away.
