EmblemHealth Nondiscrimination Policy for Medicaid

EmblemHealth complies with Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. EmblemHealth does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.


EmblemHealth:

  • Provides free aids and services to people with disabilities to help you communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose first language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, please call member services at 1-855-283-2146 (TTY/TDD: 711).

If you believe that EmblemHealth has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with EmblemHealth Grievance and Appeals Department, PO Box 2844, New York, NY 10116, or call member services at 1-855-283-2146. (Dial 711 for TTY/TDD services.) You can file a grievance in person, by mail or by phone. If you need help filing a grievance, EmblemHealth’s Grievance and Appeals Department is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights electronically through the Office of Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201; 1-800-368-1019, (dial 1-800-537-7697 for TTY services).

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Getting Help in a Language Other than English

ATTENTION: Language assistance services, free of charge, are available to you. Call 1-855-283-2146. TTY/TDD: 711.

Español (Spanish)
ATENCIÓN: Tiene a su disposición, gratis, servicios de ayuda para idiomas. Llame al 1-855-283-2146. TTY/TDD: 711.

中文 (Traditional Chinese)
注意:我們免費提供相關的語言協助服務。請致電 1-855-283-2146. TTY/TDD: 711.。

Pусский (Russian)
ВНИМАНИЕ! Вам доступны бесплатные услуги переводчика. Звоните по тел. 1-855-283-2146. TTY/TDD: 711.

Kreyòl Ayisyen (Haitian Creole)
ATANSYON: Gen sèvis èd nan lang gratis ki disponib pou ou. Rele nimewo 1-855-283-2146. TTY/TDD: 711.

한국어 (Korean)
주의:귀하에게 언어 지원 서비스가 무료로 제공됩니다. 1-855-283-2146. TTY/TDD: 711 로 전화하십시오.

Italiano (Italian)
ATTENZIONE. Sono disponibili servizi gratuiti di assistenza linguistica in italiano. Chiamare il numero 1-855-283-2146. TTY/TDD: 711.

אידיש (Yiddish)
1-855-283-2146 מעלדונג: שפראך הילף סערוויסעס, אהן קיין פרייז, זיינען דא צו באקומען פאר אייך. רופט
.TTY/TDD: 711

বাাাা লা (Bengali)

দষ্টিৃ আকর্ষণ করষ্টি€আপনার জনয ববনামূল্লয ভাষা স ক্রান্ত পবরল্ষবার বযবস্থা থাকল্ব। 1-855-283-2146 নম্বল্র (TTY/TDD: 711) ফ ান করুন।


Polski (Polish)

UWAGA: Dostępna jest bezpłatna pomoc językowa. Proszę zadzwonić pod numer 1-855-283-2146. TTY/TDD: 711


العربية (ARABIC)
.TTY/TDD: 711 .1-855-283-2146 انتباه: تتوفر لك خدمات المساعدة اللغوية مجاناً, اتصل بالرقم


Français (French)
ATTENTION : Une assistance d’interprétation gratuite est à votre disposition. Veuillez composer le 1-855-283-2146. TTY/TDD: 711.

اردو (Urdu)
1-855-283-2146توجہ ديں: آپ کے لیے زبان سے متعلق مدد کی خدمات، مفت دستیاب ہیں۔
پر کال کریں۔(711:ٹی ٹی وائی/ ٹی ڈی ڈی)

Tagalog (Tagalog)
NANAWAGAN NG PANSIN: Mayroon kang magagamit na mga serbisyo para sa tulong sa wika nang walang bayad. Tawagan ang 1-855-283-2146. TTY/TDD: 711.

Ελληνικά (Greek)
ΠΡΟΣΟΧΗ: διατίθενται για σας υπηρεσίες γλωσσικής βοήθειας, δωρεάν. Καλέστε 1-855-283-2146. TTY/TDD: 711.

Shqip (Albanian)
VINI RE: Shërbimi i asistencës për gjuhën do të jetë në dispozicionin tuaj, pa pagesë. Telefononi 1-855-283-2146. TTY/TDD: 711.