EmblemHealth Website Policy

Your privacy is important to us and EmblemHealth maintains high standards for protecting your privacy on our website. By using this website or signing up for the services provided through this website, you are agreeing to this Privacy Policy and the terms outlined here. This is what you can expect when you visit emblemhealth.com:

  • We will not share, sell or rent any personally identifiable information you provide without your prior consent.
  • We will not send you any unsolicited email ("spam").
  • No personally identifiable information collected at this site will ever be used to affect your health insurance coverage provided or premiums paid to us.
The Information We Collect

A file stored in your computer's browser, called a "cookie," allows our web server to read your customized preferences. When you visit our site, we may place a cookie on your computer that will allow us to enhance your experience at emblemhealth.com, and to make improvements to our site. Our cookies will never be used to track your activity on any third party websites that you link to from emblemhealth.com or to send "spam." The cookie does not provide us with any personally identifiable information about you, and is deleted when your Internet session ends.

If you wish to opt-out of this information collection, you may turn off the option for your web browser to accept cookies.

Use of the Information This Site Gathers and Tracks

We will not use any personally identifiable information you give us except to provide the product, service or information that you request or for which you register. We will not sell, rent, license or otherwise share your personally identifiable information, including your email address, with third parties unless you specifically consent to let us do so. We may use the non-personally identifiable information we gather in aggregate form to improve our site, and we may share that information with our affiliated companies or our health and wellness sponsors. Personal information you voluntarily provide and the non-personally identifiable information we collect in aggregate form will not affect your insurance coverage, eligibility, premiums or claims payment.

We may use personally identifiable information, including your email address or telephone number to send you information that you have asked to receive. To opt out of receiving future electronic mailings or messages, visit emblemhealth.com, sign in using your user ID and password and change your communication preferences. Each message we send will include these instructions so you may opt out at any time. We may partner with third parties to send electronic mailings and messages. However, we will not knowingly grant access to or distribute personally identifiable information to any third parties.

The Entity That Maintains Personally Identifiable Information

Unless specifically noted, all personally identifiable information presented on this site is retained by us. The information that is collected via our Health Assessment (HA) is maintained by our HA partner, RedBrick.

Personal Identifiable Claims Information Retention

Member claims information is retained on the secure section of our website for 18 months after a member has terminated their coverage with us. After 18 months, that member's claim information will no longer be accessible through our website. A record of the member's termination date and eligibility status will be permanently available online for reference.

Making Changes to the Information You Provide Us

At any time, you can change, update or remove from our system any information you have voluntarily provided.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website. Click here to view more information on our data security policy.

Sites to Which We Link

If you choose to use any of the links we provide to other organizations' sites you will be leaving our website and going to a new one. We will inform you when you are leaving our site. Protection of privacy at those other sites is governed by the privacy policy at that site. These links are provided to you for convenience purposes only, and you access them at your own risk.

Children Under 13

This website is not directed at children 13 years of age or younger. If you are under 13, do not use or provide any information on this website or on or through any of its features. Do not register on the website, or provide any information about yourself to us, including your name, address, telephone number, email address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we may have any information from a child under 13 without parental consent, please contact us at the number listed on your ID card.

Changes to This Policy

Any changes to this policy will be posted on emblemhealth.com. Your continued use of this website after we make changes is deemed an acceptance of those changes. You may therefore wish to review this policy from time to time in order to review any such changes.