Customer Service

Enrollment and Customer Service

1-800-624-2414, seven days a week (excluding major holidays), 8 am to 8 pm.
Use the Interactive Voice Response System after business hours.

If you have a hearing or speech impairment and use a TDD: Call 711.

Choosing GHI CBP

Customer Service representatives are available to answer any questions about GHI CBP in your language. Call us to find out if GHI CBP is the right health plan for you.

Once you’re ready to join GHI CBP, you’ll need to complete a NYC Health Benefits Application. Contact your Payroll or Personnel office for information on how to obtain an application.

EmblemHealth Behavioral Management Program

Call 1-800-NYC-CITY (1-800-692-2489) to seek advice about mental health and substance abuse treatment. This phone line is administered by ValueOptions.