Customer Service

Choosing VIP Rx Carve Out (HMO) Medicare

Representatives are available to answer any questions about our VIP Rx Carve Out (HMO) Medicare plan — in your language. Call the above number to find out which is the right health plan for you.

When you’re ready to join VIP Rx Carve Out (HMO) Medicare, we will send you an application and useful information about your plan. You will also need to complete a City of New York Application. Contact the Health Benefits Program Retiree Benefits Office at 1-212-513-0470 for more information.

Contact us by phone

Information line for new prospects: 1-800-447-6929
8 am to 8 pm, seven days a week
Customer Service for existing members: 1-877-344-7364
8 am to 8 pm, seven days a week. Use the Interactive Voice Response System after business hours.
If you have a hearing or speech impairment and use a TDD: 711
8 am to 6 pm, seven days a week

Member registration

Members can also view claims, change their PCP and get other information by registering on myEmblemHealth.

Members already registered can sign in to their account here.