Use telehealth to get non-urgent medical care. It’s convenient, immediate, and available 24 hours a day, 365 days a year. Use your phone, computer, or mobile device to talk to doctors who practice primary care, family care, and more. Telehealth doctors can prescribe certain medicines.*
Telehealth is in-network care. That means you only pay your copay — the set amount you pay for health services each time you use them. It does not replace the care of your regular doctor. Only your doctor can provide the full range of care to meet your health needs.
Telehealth is a covered benefit for active federal employees, eligible dependents, and retirees.
Eligibility for telehealth
You are covered for telehealth if you have one of the following EmblemHealth plans:
- An Individual health plan under the FEHB GHI and HIP programs.
- A Family health plan under the FEHB GHI and HIP programs.
How telehealth works
Any time of day, 365 days a year, you can use a computer, mobile device or phone to:
- Get non-urgent medical care for $30: Talk with doctors who practice primary care, family medicine, and more. They can review your history with you, answer your questions, diagnose and treat medical conditions, and prescribe certain medicines.*
Use telehealth when:
- You feel sick and don’t want to leave home.
- You just moved and don’t know local doctors.
- Your doctor isn’t available.
- You’re out of town and need a doctor’s advice.
- You have a busy schedule.
Don’t use telehealth when:
- You need emergency care.
- You need a biometric screening, such as a BMI or blood pressure check.
- Your care requires a review of your health records or X-rays.
You can enroll in telehealth for free at any time by:
- Downloading the mobile phone app for iOS or Android devices and entering the service key: emblemhealth.
- Signing-up on the web at americanwell.com.
- Calling 855-818-3627 (DOCS).
Call EmblemHealth Customer Service at the number on the back of your member ID card. A Customer Service representative will be happy to help.
* Only applicable in US states where Telehealth prescriptions are allowed. New York State permits Telehealth prescriptions, but others may not. Members without computer access can take advantage of this benefit by using their phone or mobile device to speak with a doctor from the AmWell network.