Find the Right Care

When you're feeling sick or unwell, there's nothing more important than finding the right care to get you feeling better. EmblemHealth's insurance plans offer a variety of ways for our members to get help. We've designed this tool to help you find the most apropriate, and cost-effective way to get help when you need it most.



Nurse Advice Line

EmblemHealth Nurse advice line


Contact the EmblemHealth Nurse Advice Line | 877-444-7988

A registered nurse can guide you to the help you need now. This service is available 24 hours a day, seven days a week.

Doctor’s Office

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Schedule an appointment with your child’s doctor if you don’t need immediate attention.

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Need to find a doctor? Emblemhealth.com/FindaDoctor | 855-283-2146

Having a doctor is important. Your child’s doctor knows your child’s medical history and can help treat illnesses or conditions before they become serious. Your child’s doctor can also coordinate care with other doctors.

At your child’s doctor’s office, you can also see a nurse practitioner or physician assistant. You may be able to see one right away if your child’s doctor isn’t available.

Urgent Care

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You can usually walk in to Urgent Care during hours your child’s doctor isn’t available. Go here if your child needs care now, but the situation is not life-threatening.

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Why Urgent Care?

Urgent Care centers’ average wait time is 30 minutes or less, according to the Urgent Care Association of America.

Urgent Care centers can treat common conditions like:

  • Ear infections
  • Asthma
  • Stomach viruses

Emergency Room

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The ER is open 24/7. Go to the ER immediately or call 911 if you or your child are in a life-threatening situation.

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Go to the ER if your child has symptoms like:

  • Severe wheezing or difficulty breathing
  • Difficulty breathing
  • Convulsions or seizures
  • Unconsciousness
  • Heavy bleeding that won’t stop or large open wounds
  • Coughing up or vomiting blood
  • Severe pain that won’t stop
  • Severe groin or testicular pain with swelling
  • Moderate to severe burns
  • Serious head, neck, or back injuries
  • Major broken bones