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Find all the answers you need to manage your coverage.
Select the Customer Service phone number for your plan.
Find and print the forms you need to file claims, get authorizations and more from the comfort of your home.
Your member handbook tells you how your plan coverage works to get the medical care you need and avoid out-of-pocket costs.
Your quick start guide is a brief, easy-to-read summary of the most important things you need to know about your plan.
Here are some important facts to help you be an informed patient in all health care settings.
Don’t know what something means? Try searching through this list of health care terms.
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EmblemHealth SafeLink cell phone program for eligible Medicaid members.
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Treatment to restore a physically disabled person's ability to perform activities such as walking, eating, drinking, dressing, toileting, and bathing (activities of daily living).
A federal act which sets guidelines for Medicare and insurers.
A limited time period in which enrollment applications for coverage elections or changes may be made. Certain changes such as adding a spouse upon marriage or adding a newborn child may be made at any time during the year.
The physician or other provider who specifically prescribes the health care service being reviewed.
Reimbursement for covered services provided by out-of-network providers and suppliers. Out-of-network benefits are generally subject to a deductible and coinsurance and, therefore, have higher out-of-pocket costs. Depending on your contract, out-of-network services may not be covered. Please refer to your contract for specific benefit coverage.
The use of health care providers who have not contracted with the health plan to provide services. Depending on your contract, out-of-network services may not be covered. Please refer to your contract for specific benefit coverage.
Expenses that plan members must pay with their own money as part of their health coverage. Such costs as a rule include deductibles, copayments and coinsurance.
The maximum dollar amount per calendar year you will have to pay for covered services.
Treatment that is provided to a patient who is able to return home after care without an overnight stay in a hospital or other inpatient facility
Surgical procedures performed that do not require an overnight stay in the hospital or ambulatory surgery facility. Such surgery can be performed in the hospital, a surgery center, or physician office.
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