SPRING 2012 
  In This Issue:

Medicare and Medicaid Updates

Introducing Care360

EmblemHealth Injectable Drug Utilization Management Program Begins

Claims Corner

Utilization Review Criteria Update

Medical Director Availability After an Adverse Determination

Member Rights and Responsibilities

Provider Advisory Webinars a Success

CAHPS Member Satisfaction Surveys Are in the Field!

Behind the Scenes

Colorectal Cancer Screening

Medication Adherence for Chronic Conditions

Medical Management of COPD

Dental Hygiene Is Important

How to Help Your Patient With ADHD

Your Role in Slowing the Obesity Epidemic

Health and Wellness Programs

What Is a Health Outcome Survey?

Clinical Corner

News&Notes Archive

CAHPS Member Satisfaction Surveys Are in the Field!

Each year, EmblemHealth asks our members to rate their satisfaction with their doctors and their plan by completing the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey. The survey measures how well we are meeting our members' expectations and allows us to compare our performance with that of our competitors. The CAHPS surveys are currently in the field.

The following CAHPS survey categories address members’ experiences with their physicians when obtaining care and service:

  • Getting care quickly
  • How well doctors communicate
  • Shared decision making
  • Coordination of care
  • Rating of personal doctor and specialist

The quality of your interactions with our members is reflected in the survey results. You can help us improve member satisfaction by seeing patients within 15 minutes of their appointment times, explaining medical matters in easy-to-understand terms and involving the patient in treatment decisions.


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