Contact us

For EmblemHealth plan information and enrollment, call toll-free:

800-447-9169 (TTY:711), seven days a week, 8 am to 8 pm.

Our mailing address is:

Attention: Medicare Marketing
PO Box 2859
New York, NY 10117-7894

Request Information for 2019

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Get your FREE 2019 Medicare Made Simple Guide – A guide to help you make the right Medicare decisions.

Call toll-free 800-447-9169 (TTY:711), 8 am to 8 pm, seven days a week.

Already Enrolled?

If you are already enrolled in an EmblemHealth Medicare plan and have questions, call toll-free 8 am to 8 pm, seven days a week, at 877-344-7364 (TTY: 711).

Non-Discrimination Notice

Write to us at:

ATTN: Customer Service
55 Water Street
New York, NY 10041-8190

You can also visit us at:

55 Water Street Walk-In Service Center
EmblemHealth Walk-In Service Center is open from 8:30 a.m Monday through Friday.

EmblemHealth Disaster Events Policy

In the event of a Presidential emergency declaration, a Presidential (major) disaster declaration, a declaration of emergency or disaster by a Governor, or an announcement of a public health emergency by the Secretary of Health and Human Services,

EmblemHealth must:

  • Waive approvals and referrals (permission from your primary care doctor to see a specialist).
  • Reduce cost-sharing (your share of the cost) amounts for out-of-network service to in-network cost-sharing (your share of cost) amounts.
  • Make plans for care such as:
    • Being discharged from a facility.
    • Home care approvals.
    • Durable medical equipment.
    • Provide transportation.
    • Move the member from a facility in our network (a place we contract with) to one out-of-network (a place we do not contract with).
    • Help the member return to the prior facility.
  • Make sure members can get covered Part D drugs filled at out-of-network (places we do not contract with) pharmacies if the member is not able to get covered Part D drugs at a network (a place we do contract with) pharmacy.
  • Allow the member to get the maximum supply of part D drugs if it is in supply at the time of refill.

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Learn if you qualify to Enroll during the Special Election Period. Learn More
See Covered Drugs

Find the prescription drugs you take on our list of covered drugs called a formulary.

See Covered Drugs
Find a Pharmacy

There’s an EmblemHealth network pharmacy near you. Here’s how to find one.

Find a Pharmacy