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Who to Contact if You Have Questions or Concerns If you have any questions or concerns, you should contact:

  • EmblemHealth Medicare HMO Customer Service at 1-877-344-7364 (TTY/TDD: 711), Monday through Sunday, from 8 am to 8 pm.
  • EmblemHealth Medicare PPO Customer Service at 1-866-557-7300 (TTY/TDD: 711), Monday through Sunday, from 8 am to 8 pm.
  • EmblemHealth Medicare PDP Customer Service at 1-877-444-7241 (TTY/TDD: 711), Monday through Sunday, from 8 am to 8 pm
  • EmblemHealth Medicare Supplement Insurance Plans Sales at 1-866-287-7151 (TTY/TDD: 711), Monday through Sunday, from 8 am to 8 pm.
There are also other ways to contact us. You can also contact Medicare directly about your health plan or prescription drug plan. Before you contact Medicare directly, we encourage you to call EmblemHealth Customer Service at the numbers listed above. EmblemHealth is responsible for resolving all of your issues related to your health plan and prescription drug plan coverage.