Grievance and Appeal Information
You have the right to file a grievance (complaint) or an appeal (ask us to review a request again). You can do this yourself or you can ask someone to act on your behalf.
The information provided below explains how to file grievances and appeals and how to request coverage decisions and coverage determinations in writing, in person and by phone. It also includes the time frames and requirements when processing these requests and the forms you may use to make your request.