Broker Relations: A Team You Can Count On

Date Issued: 11/15/2017

As the health care landscape continues to evolve, we’ve remained steady in our dedication to meeting your needs and the needs of your clients for over 80 years.

That’s why our Broker and Group Services team is such a vital part of our successful partnership.

Our team of representatives shares a collective average of 23 years of service with EmblemHealth.

Michael Maffucci, Director of Account Services, explains, “The strength of our team is their knowledge of and access to all aspects of the broker business.

"Each new Account Representative must complete a 12-week training course. They also keep up-to-date about all facets of the health care insurance industry with additional training about new products, benefits, procedural changes, and anything that may affect our brokers’ ability to sell our products."

Since trusted relationships often lead to increased sales, all General Agents and Brokers are assigned a dedicated representative. You have direct access to someone you can count on to answer your questions and address your concerns.

Below are a few examples of what our Broker and Group Services team can assist you with:

  • New small group enrollment applications.
  • Hospital, medical, and dental claim inquiries.
  • Renewals, license and selling agent agreement updates.

"We’re proud to note that each of our representatives has received praise and recognition from their clients for providing excellent customer service," says Maffucci. "And, it’s our goal to continue to be a best-in-class, one-stop-shop for all sales needs. We’re committed to supporting our partners."

Our Broker and Group Services team is here when you need us. Call us at 866‑614‑6040. Our hours are 9 a.m. to 5 p.m., Monday through Friday. We’re happy to help.