The Virtual Office Visit:
Telemedicine through AmWell

Date Issued: 3/28/2017

With EmblemHealth’s Telemedicine benefit offered through AmWell, members can talk to a doctor or registered dietician through their computer, mobile device or phone.

Virtual office visits are in-network care, but do not replace a member’s primary care doctor.

Telemedicine is:

  • Convenient: Members can talk to a doctor or registered dietician from their home, office or anywhere through their phone, computer or tablet.
    – No appointment is needed.
    – Doctors can order certain drugs.*
  • Dependable: Doctors are on hand 24 hours a day, 7 days a week, 365 days a year. Registered dieticians are available 9 am to 11 pm, Monday through Friday, and 10 am to 6 pm on Saturdays.
  • Confidential: Private and secure.

Members can enroll in AmWell for free at any time, by:

  • Downloading the mobile phone app for iOS or Android devices and entering the Service Key: emblemhealth.
  • Signing-up on the web at
  • Calling 1-855-818-3627 (DOCS).

Telemedicine is available in the following ways:

  • Embedded for Individual and Small Groups
    – Telemedicine is a benefit that is included in all individual and small group plans at no additional charge.
    – Member copays are $0.
  • Rider for Large Groups
    – Large groups can opt-in to this program.
    – Member copays range from $0 to $30.
    – Copays must be established at $5 increments (e.g., $5, $10, $15).
    – The copay for the doctor and dietician services must be the same.

Questions? Click here, or speak to your Sales Agent; or call EmblemHealth Account Services at 1-866-614-6040, Monday through Friday, 9 am to 5 pm.

*Telemedicine and e-prescriptions are available in almost every state including New York, New Jersey and Connecticut.

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