A Fall First: EmblemHealth's Fall Broker Seminar

On October 16, EmblemHealth hosted its first event that provides brokers and EmblemHealth leadership the opportunity to participate in face-to-face dialogue.

The event, "Fall Seminar: 2015 Product Preview and Reception,"was held at the Allegria Hotel, in Long Beach, Long Island. Among the hot topics covered at the event were:

Customer Service Improvements

The evening kicked off with a presentation by Suzanne Ronner, VP of Service Administration, on EmblemHealth’s customer service improvements. This year, we implemented a new Customer Relationship System (CRS) and trained almost 500 Customer Service Advocates in just two months. In October, we launched a dedicated Medicare Interactive Voice Response (IVR) system, which will soon expand to all lines of business.

EmblemHealth's Product Line

EmblemHealth's 2015 product line was unveiled by Paul Zurlo, Sr. Director, New Business Development and Sana Hashmi, Director Business Development. New additions to next year’s line-up include on- and off-exchange small group HMO plans, and Health Essentials Plus, a low-cost hospital plan for large groups.

We Want to Hear From You

“We look forward to continuing these kinds of partnership events in our other service regions,” says Jerry Gallo, VP of Commercial Sales. “This initial gathering was a huge success, in that we were able share with our brokers the sorts of challenges EmblemHealth faces from an insurer’s perspective, and gain from them first-hand insights about the needs and demands of their clients.”

We want to know how the evening was a success and how it could have been better. If you attended the event: Did you think the presentation topics were timely and relevant? Was the event too long or not long enough? What did you think of the location and venue?

For those who did not attend, please tell us if you would like EmblemHealth to host a similar event in your service area.

Write to brokerfocus@emblemhealth.com.

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