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  • Directory > EmblemHealth Contact Information

    Customer service is available seven days a week (excluding major holidays), 8 am to 8 pm. Teletypewriter (TTY/TDD) services can be reached by calling 711.

    EmblemHealth Contact Information
    Company Provider Network Customer Service
    (Members)
    Provider Customer
    Care Advocates
    Website
    GHI Commercial:
    CBP, National & Tristate Networks

    Network Access Network
    NYC:
    1-212-501-4444
    Outside NYC:
    1-800-624-2414 
    NYC:
    1-212-501-4444
    Outside NYC:
    1-800-624-2414
    Sign in to
    emblemhealth.com
    and use the Message Center
    Medicare:
    Medicare Choice PPO Network
    1-866-557-7300 1-866-557-7300
    HIP/
    HIPIC
    Commercial:
    NY Metro Network

    Premium Network

    Prime Network
    1-800-447-8255  1-866-447-9717
    Prime Network (GHI HMO Plans) 1-877-244-4466 
    Select Care Network  1-888-447-7703 
    State Sponsored Programs: 
    Enhanced Care   Prime Network
    (Including Child Health Plus)
    1-855-283-2146 
    Medicare:
    Medicare Essential Network

    VIP Prime Network
    1-877-344-7364 
    FIDA:
    Associated Dual Assurance

    Network EmblemHealth Dual

    Assurance Network
    1-855-283-2148 
    HIP
    VHMS
    Commercial:
    Vytra Network
    1-866-409-0999  1-888-288-9872 Sign in to
    emblemhealth.com

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    Glossary terms found on this page:

    An organization that provides comprehensive health care coverage to its members through a network of doctors, hospitals and other health care providers. Also called a Health Maintenance Organization.

    The group of individuals who provide person-centered care coordination and care management to participants in a FIDA plan. Each participant will have an interdisciplinary team (IDT). Each IDT will be comprised, first and foremost, of the participant and/or his or her designee, and the participant’s designated care manager, primary care physician, behavioral health professional, home care aide, and other providers either as requested by the participant or his or her designee or as recommended by the care manager or primary care physician and approved by the participant and/or his or her designee. The IDT facilitates timely and thorough coordination between a FIDA plan and the IDT, primary care physician and other providers. The IDT makes coverage determinations. Accordingly, the IDT’s decisions serve as service authorizations, may not be modified by a FIDA plan outside of the IDT, and are appealable by the participant, their providers and their representatives. IDT service planning, coverage determinations, care coordination and care management are delineated in the participant’s person-centered service plan and are based on the assessed needs and articulated preferences of the participant.



    Acronym for Medicare Advantage. An alternative to the traditional Medicare program in which private plans run by health insurance companies provide health care benefits that eligible beneficiaries would otherwise receive directly from the Medicare program.

    A nationwide insurance program for the disabled and people age 65 and over, created by the 1965 amendments to the Social Security Act and operated under the provisions of the Act. It consists of two separate but coordinated programs, Part A and Part B.

    An individual and each of his or her eligible dependents, including Medicare beneficiaries who are enrolled or participate in a benefit program and who are entitled to receive covered services from the practitioner pursuant to such benefit program and the terms of the practitioner's agreement.

    The group of physicians, hospital, and other medical care providers that a specific plan has contracted with to deliver medical services to its members.

    A health plan that offers benefits in-network and out-of-network. In-network services are available to enrollees at lower out-of-pocket cost than the services of non-network providers. In addition, PPO enrollees may self-refer to any network provider at any time. Also called a Preferred Provider Organization.

    A prepaid payment or series of payments made to a health plan by purchasers and often plan members for health insurance coverage.

    A medical practitioner or covered facility recognized by EmblemHealth for reimbursement purposes. A provider may be any of the following, subject to the conditions listed in this paragraph:

    • Doctor of medicine
    • Doctor of osteopathy
    • Dentist
    • Chiropractor
    • Doctor of podiatric medicine
    • Physical therapist
    • Nurse midwife
    • Certified and registered psychologist
    • Certified and qualified social worker
    • Optometrist
    • Nurse anesthetist
    • Speech-language pathologist
    • Audiologist
    • Clinical laboratory
    • Screening center
    • General hospital
    • Any other type of practitioner or facility specifically listed in the member's Certificate of Insurance as a practitioner or facility recognized by EmblemHealth for reimbursement purposes

    A provider must be licensed or certified to render the covered service. The covered service must be within the scope of the Provider's license or certification.

    A set of providers contracted with a health plan to provide services to the enrollees.

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