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  • Member Identification Cards > Member Eligibility

    Providers should verify member eligibility as outlined in the chart below.

    Confirm Member Eligibility

    Provider Network

    Instructions
    (Choose one of the bulleted options)
    Have your TIN ready before calling the IVR system

    Select Care Network

    Prime Network

    Enhanced Care Prime Network

    VIP Prime Network

    • Check eligibility at emblemhealth.com
      • PCPs may also check their Panel Reports
    • Speak to a representative or call the IVR phone system at 866-447-9717
    • Providers with eMedNY access may check the enrollment of their Medicaid members on ePACES.
    CBP, National & Tristate Networks

    Network Access Network
    • Check eligibility at emblemhealth.com
    • Speak to a representative or call the IVR phone system:
      NYC: 212-501-4444
      Outside NYC: 800-624-2414
    Medicare Choice PPO Network
    • Check eligibility at emblemhealth.com
    • Speak to a representative or call the IVR phone system at 866-557-7300

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    Glossary terms found on this page:

    A determination of whether or not a person meets the requirements to participate in the plan and receive coverage under the plan.

    A health care benefit arrangement that is similar to a preferred provider organization in administration, structure and operation but does not cover out-of-network care. Also called an Exclusive Provider Organization.

    Acronym for Medicare Advantage. An alternative to the traditional Medicare program in which private plans run by health insurance companies provide health care benefits that eligible beneficiaries would otherwise receive directly from the Medicare program.

    A jointly funded federal and state program that provides hospital and medical coverage to the low-income population and certain aged and disabled individuals.

    A nationwide insurance program for the disabled and people age 65 and over, created by the 1965 amendments to the Social Security Act and operated under the provisions of the Act. It consists of two separate but coordinated programs, Part A and Part B.

    An individual and each of his or her eligible dependents, including Medicare beneficiaries who are enrolled or participate in a benefit program and who are entitled to receive covered services from the practitioner pursuant to such benefit program and the terms of the practitioner's agreement.

    The group of physicians, hospital, and other medical care providers that a specific plan has contracted with to deliver medical services to its members.

    A family physician, family practitioner, general practitioner, internist or pediatrician who is responsible for delivering or coordinating care. Also called a primary care physician.

    A health plan that offers benefits in-network and out-of-network. In-network services are available to enrollees at lower out-of-pocket cost than the services of non-network providers. In addition, PPO enrollees may self-refer to any network provider at any time. Also called a Preferred Provider Organization.

    A medical practitioner or covered facility recognized by EmblemHealth for reimbursement purposes. A provider may be any of the following, subject to the conditions listed in this paragraph:

    • Doctor of medicine
    • Doctor of osteopathy
    • Dentist
    • Chiropractor
    • Doctor of podiatric medicine
    • Physical therapist
    • Nurse midwife
    • Certified and registered psychologist
    • Certified and qualified social worker
    • Optometrist
    • Nurse anesthetist
    • Speech-language pathologist
    • Audiologist
    • Clinical laboratory
    • Screening center
    • General hospital
    • Any other type of practitioner or facility specifically listed in the member's Certificate of Insurance as a practitioner or facility recognized by EmblemHealth for reimbursement purposes

    A provider must be licensed or certified to render the covered service. The covered service must be within the scope of the Provider's license or certification.

    A set of providers contracted with a health plan to provide services to the enrollees.

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Your member ID # is on the front of your ID card.