Changes to Fax Numbers for Utilization Requests

Date Issued: 8/20/2012

As of September 10, 2012, the following fax numbers will no longer be used for utilization requests:

  • 212-946-7514
  • 212-510-5069

Please use the contact information below to submit clinical reviews, requests for discharge planning* and acute facility transfers for members that are admitted to acute facilities. The contact information is specified by region.

Babylon/Queens Region:
Phone: 1-888-447-0294 (prompts 1 &2)
Fax: 1-877-483-7076

Manhattan/Bronx Region:
Phone: 1-888-447-0294 (prompts 1&1)
Fax: 1-877-829-3250

Brooklyn/Staten Island Region:
Phone: 1-888-447-0294 (prompts 1&3)
Fax: 1-877-797-6917

Facilities Outside of New York City:
Phone: 1-888-447-0294 (prompts 1&5)
Fax: 1-212-510-5274

* Discharge planning: These requests are inclusive of home care, DME and transportation services, skilled nursing and acute rehab admissions.