Contact Us | EmblemHealth

Switch to:

Contact Us

Blonde woman with laptop sitting next to an older man with laptop on couch.

GET IN TOUCH

We're Here For You

Sign in to your EmblemHealth portal for personalized support. Choose from one of the options below for more information and phone numbers.

Customer Service Contacts

If you are a member, you can contact us at the number on your EmblemHealth ID card. If you don’t have your ID card, scroll down to find the correct number for your plan. 

 

EmblemHealth Member Services

800-447-8255 

8 am – 6 pm Monday-Friday (excluding major holidays*)

 

HIP Members 

800-447-8255 | TTY/TDD: 711

8 am – 6 pm Monday-Friday (excluding major holidays*)

 

Medicare Advantage HMO

877-344-7364 | TTY/TDD: 711

8 am – 8 pm, everyday

 

Medicare Advantage PPO

866-557-7300 | TTY/TDD: 711

8 am – 8 pm, everyday

 

GHI PPO/EPO Members, including New York City and Federal Employees

1-800-624-2414 | TTY/TDD: 711

8 am – 6 pm Monday-Friday (excluding major holidays*)

 

GHI HMO

877-244-4466 | TTY/TDD: 711

8 am – 6 pm Monday-Friday (excluding major holidays*)

 

New York State Exchange Marketplace Members:

888-447-7703 | TTY/TDD: 711

8 am – 6 pm Monday-Friday (excluding major holidays*)

 

Medicaid and Child Health Plus Members

855-283-2146 | TTY/TDD: 711

8 am – 6 pm Monday-Friday (excluding major holidays*)

 

For accessibility related questions, please click here to review our accessibility statement.

Contact Customer Service by Provider Portal

You can sign in to your EmblemHealth account to  chat with a live agent, send a message to customer service, review patient eligibility, benefits, claims, payments and more.  Use the Provider Portal Registration Form if you need help setting up an account for a new tax ID or finding your organization’s assigned provider portal administrator to set you up with a portal account.

 A full set of contact information for claims, pharmacy, mental health,  laboratories and more can be found in the EmblemHealth Provider Manual Directory chapter.

 

Contact Customer Service by Phone

EmblemHealth: 866-447-9717

EmblemHealth Plan, Inc. (formerly GHI)

Medicare PPO

866-557-7300

Medicare HMO

866-447-9717

EmblemHealth Plan, Inc. (formerly GHI) HMO

877-244-4466

Health Insurance Plan of Greater New York (HIP)

866-447-9717

Dental

Additional phone numbers for claims, pharmacy, mental health, prior approvals, laboratories and more can be found in the provider manual.

 

Join Our Networks

EmblemHealth and our companies have a single overriding mission: To provide affordable, quality health care to all of our members. We are proud of a tradition of providing helpful information and prompt, responsive service to our members, of giving your patients many plan options, and of our partnerships with health care professionals.

Join the thousands of physicians and clinicians who are partnering with EmblemHealth.

Reach out to us directly from your secure account or contact our sales department at 866‑614‑6040.

Sign in to your account

 

Working with us

Whether you’re looking for the proper documentation to file with us in order to conduct business as our partner, or you simply want to see the latest commission schedule, we want to make sure you have access to the most up-to-date materials.

Our Plans for Businesses

At EmblemHealth, we have a single overriding mission: to provide access to affordable, quality health care to all New Yorkers. And we’re proud of our long-standing traditions: partnering with our region's leading doctors and hospitals, creating smartly built plan options for businesses, and providing helpful and prompt customer service.

To get the right EmblemHealth coverage for your small group employees, call 866-614-6040 or send us your information and we will e-mail or call you back at your convenience.

Large Group HMO employers, please call 866-614-6040. All other large group employers, please contact your Account Manager.

PPO

  • Medical, Member submitted claims: P.O. Box 3000, NY, NY 10116-3000

  • Medical, Provider submitted claims: P.O. Box 2832, NY, NY 10116-2832

  • Hospital Claims: P.O. Box 2833, NY, NY 10116-2833

  • Dental Claims: P.O. Box 2838, NY, NY 10116-2838

 

HMO

  • Medical Claims: P.O. Box 2845, NY, NY 10116-2845

  • Hospital Claims: P.O. Box 2803, NY, NY 10116-2803

 

Appeals

  • P.O. Box 2844 NY, NY 10116-2844

More REsources

Help and Support

Learn more about health insurance basics, payment and billing inquiries, health care reform, consumer protections, and more.

Join Our Team

Careers at EmblemHealth

Inspired by our non-profit mission? Explore a career with EmblemHealth today.

Man with beard in orange sweater and glasses.