December 19, 2011

New Online Payment Option Now Offered to Groups

EmblemHealth is committed to finding solutions that make it easier for your clients to interact with us.

Over the next few months we will be telling you about the important functions offered online through our new Web portal for groups. Initially, only small groups with EmblemHealth-branded or GHI-branded plans can register and sign in to take advantage of these new services. Benefits administrators will be able to check eligibility status, request ID cards, update important personal information, and view the covered services available to their group under their plan -- all at the click of a mouse.

One of the most helpful new functions is an option for paying premiums online that is both convenient and secure. It is now available to small groups, as well as Direct Pay customers, for their January bills.

Quick Access

Our new e-payment system, presented in partnership with JP Morgan Chase, is accessible to group administrators when they register and sign in to the group portal on From their home page, administrators can take advantage of new options that allow them to pay their premiums quickly and securely. They can complete the online payment process in just a few steps:

  • Click the "Pay My Bill" option.
  • Enter the new online payment service by clicking "Pay Now" or "Set Up Auto-Pay."
  • Create a payment profile that sets up electronic payments through the group's bank account.
  • Choose to make a one-time payment or set up an automatic recurring payment schedule.

It's that simple. Groups will receive notice of this online payment service on their February billing invoice, to be sent out in mid-January.

Smart Features

Here are some of the features of this new customer-friendly payment option:

  • For each transaction, once the group administrator has set up the payment, he or she can review the request in a new window and then authorize the electronic transmission.
  • An e-mail confirmation from EmblemHealth will be sent to the group, letting them know that their premium has been paid.
  • Payments are credited against the group's balance due within two business days of submission.
  • EmblemHealth will not charge a fee for electronic payments made from a bank account.
  • Groups will see savings from the elimination of postage costs and overnight mail expenses, while reducing the inconvenient delays caused by check mailing and processing.

Groups will find that making their premium payments and tracking their payment history have never been easier. Encourage your clients to make use of this efficient new service.

Please note: This Web-based service is only designed for making premium payments. Group administrators cannot change their coverage, adjust their member status, or perform any other alteration to their plan through this payment system.

If you have questions about this new option, please contact your EmblemHealth Sales representative.