November 3, 2012

Hurricane Sandy Update for Brokers

Our heartfelt thoughts and concern go out to those impacted by Hurricane Sandy.

To expedite care for your clients' plan members, EmblemHealth has suspended all authorization requirements. Prior authorization for the provision of urgent services for members in evacuated and affected areas has been waived. In addition, early prescription refill requests will be approved so that members have access to needed medications.

  • Members in need of urgent care should seek care from participating and non-participating providers.
  • If they have a prescription drug plan, members can get valid refills from any in-network pharmacy. Our network pharmacies will be able to assist in obtaining needed medications and refills.
  • Replacement ID cards and access to EmblemHealth's secure member portal and online doctor search can be found here.

Our call centers are open 24 hours, seven days a week. EmblemHealth members who need assistance can reach the company at the following toll-free numbers:

  • PPO Members: 1-800-624-2414
  • HMO Members: 1-800-447-8255
  • Pharmacy Services: 1-877-793-6253

Brokers can continue to access the broker portal and return to this page for updates.