EmblemHealth CarePortal Now Available!

CarePortal Woman Hero

The care you need, right at your fingertips

EmblemHealth’s CarePortal is a new digital health experience where you can easily access the care you need, when you need it. Unlock 24/7 FREE primary care through video, phone, or chat. That’s access to a primary care provider in our network at any time of the day or night with no cost-sharing.


To download the CarePortal App today, click one of the links below or search the Apple App Store or the Google Play Store for EmblemHealth CarePortal. The CarePortal can also be accessed on your computer's web browser. 

CarePortal App Features:

Fast prescription renewals
Simply sign in to your account, click on the medicines that you need refilled, and your Care Team will take care of the rest.
On-demand care
With just the click of a button, launch a primary care visit, and engage in rapid-response chats or video with our Care Teams.
Easy appointment scheduling
Use our online appointment scheduler to make regular or follow-up appointments with a primary care provider.
Virtual visits
Have a scheduled, virtual, face-to-face visit with one of our providers. They can help with common issues like the flu, headache, or diabetes management.
Stay connected
Send a secure message to your Care Team if you have questions or need help. You can also connect your smart devices and mobile phone to monitor health care-related information. Anytime, anywhere.
Your health care at your fingertips
You can access test results, health alerts, and your medical history with the touch of a button. Make your payments and review your statements easily online.

CarePortal Help & Support

For assistance with the CarePortal, please refer to the Frequently Asked Questions page or call Customer Service at 888-447-7703 (TTY: 711), 8 am to 8 pm, Monday through Friday. For tech support or help scheduling an appointment, call AdvantageCare Physician’s help desk 24/7 at 646-680-5555.

Watch the video below to learn more about the EmblemHealth CarePortal app

Members who reside in New York State receive no-cost primary care when services are performed virtually by AdvantageCare Physicians primary care providers. Members who reside outside of New York State receive no-cost primary care when services are performed virtually by Teladoc® providers. AdvantageCare Physicians is part of the EmblemHealth family of companies.