Mail order items should be received in the mail within two to five business days from the time of receipt of your order. If the total amount of your order is more than your OTC balance, NationsOTC will ask you for an alternate method of payment. You can use a credit card online or over the phone, and a check when using mail order.
How to get reimbursed:
We ask that you use your benefit in one of the ways listed above. If you are unable, you can request a refund using the below form. Simply mail your completed paper claim form to us with a copy of the receipt(s) for the covered item(s) you bought. We will send you a refund check in the mail.
Over-the-counter (OTC) Reimbursement Form:
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