IN THIS ISSUE
FEATURED STORIES
Get A Strong Start For 2022
April 1 Launch of NYC Medicare Advantage Plus Plan
Cervical Health Awareness and Prevention
February is American Heart Month
COMMERCIAL UPDATES
City of New York Member ID Cards
MEDICARE UPDATES
New EmblemHealth and ConnectiCare Medicare Web Pages
Do Not Bill Members with Full Medicaid or QMB
NY MEDICAID, HARP, AND CHILD HEALTH PLUS UPDATES
COVID-19 At-Home Tests for Medicaid Members
Taxonomy Codes on Paper Claims
Home Care Worker Wage Parity Law
Medicaid Expansion of Non-Invasive Prenatal Trisomy Screening
Reminder: Medicaid Billing Guidance for Reporting Alternate Level of Care
Reminder: Medicaid National Drug Code (NDC) Submissions
Change of Address (and Contact) Notification
Medicaid: New York State Medicaid Update
CLAIMS CORNER
New Enterprise Policy: Computer-Assisted Surgical Navigation
ConnectiCare’s Payment Policy: ASC Grouper 2022 (Commercial)
ConnectiCare’s Medical Necessity Guidelines: Experimental, Investigational, or Unproven Services (Commercial & Medicare)
Reminders: Reimbursement Policies Effective Jan. 1, 2022
CLINICAL CORNER
Reminder: New Preauthorization Lists in Effect January 1
Labcorp Now Available to All EmblemHealth Members
Medical Technologies Database 2022 Update
Follow Access and Availability Standards
PHARMACY
2022 EmblemHealth Formulary Changes
MEDICAL POLICIES
Cosmetic and Reconstructive Surgery Procedures
Bariatric Surgery
TRAINING OPPORTUNITIES
Free Pulse8 Webinars: Patient Management & ICD-10 Coding for the 2022 EmblemHealth Risk Adjustment Program
IN EVERY ISSUE
Keep Your Directory and Other Information Current
Consult EmblemHealth’s Online Provider Manual for Important Information
EmblemHealth Neighborhood Care & ConnectiCare Centers
We Proudly Introduce Our New Provider Newsletter
Happy New Year! We are excited to introduce our newly designed enterprise provider newsletter that we believe will better serve our EmblemHealth and ConnectiCare networks. We’ve consolidated two newsletters—EmblemHealth’s In the Know and ConnectiCare’s Office Visit—into a single publication that takes advantage of the latest technology to deliver content you need, especially to those providers who see both EmblemHealth and ConnectiCare members through our Bridge Program and other network offerings.
Office Visit’s sharper, sleeker design gives you easy access to more information on the topics you want to learn about. We minimized the amount of scrolling you need to do to find relevant information.
We hope the enhancements make it a little easier for you and your office staff. We look forward to continuing to partner with you in 2022 and supporting you as you help our members live their healthiest lives.
Featured Stories
Get A Strong Start For 2022
Here are the top 10 new and updated resources to help you manage your EmblemHealth and ConnectiCare members in 2022:
- EmblemHealth 2021-2022 Annual Provider Notice details important changes for 2022, summarizes changes introduced in 2021, highlights key training and regulatory requirements, and shares helpful resources.
- Provider Portal videos and guides for EmblemHealth and ConnectiCare
- 2022 Summary of Companies, Lines of Business, Networks & Benefit Plans lets you know which networks and benefit plans fall under each of our companies’ provider agreements. This summary also tells you which plans require primary care providers and/or have referral requirements, out-of-network coverage, annual maximum out-of-pocket limits, and copays.
- New dedicated EmblemHealth and ConnectiCare Medicare Advantage webpages
- New EmblemHealth Commercial Plans webpage
- Updated Bridge Program webpage
- Updated sample EmblemHealth Member ID Cards
- New EmblemHealth Case/Care Management program library; also learn about ConnectiCare’s Care Management Programs
- New Enterprise Pharmacy Medical Policies webpage
- New EmblemHealth Formularies webpage
The EmblemHealth Access & Availability Requirements has not changed but is always helpful.
April 1 Launch of NYC Medicare Advantage Plus Plan
We want to update you regarding the new April 1, 2022 effective date for the NYC Medicare Advantage Plus offering for The City of New York retirees.
On April 1, more than 200,000 Medicare-eligible City of New York retirees will transition to the NYC Medicare Advantage Plus Plan offered by an alliance between Empire BlueCross BlueShield (Empire) and EmblemHealth.
The NYC Medicare Advantage Plus Plan is a Medicare Advantage PPO plan that allows retirees to receive services from both in-network and out-of-network providers. Out-of-network providers must be eligible to receive Medicare payment. Under this new plan, City of New York retirees will have no difference in cost-share for both in-network and out-of-network services.
The NYC Medicare Advantage Plus Plan offers the same hospital and medical benefits that Original Medicare covers, as well as additional benefits that Original Medicare does not provide, such as an annual routine physical exam, hearing exams, health and fitness tracking, LiveHealth Online, and SilverSneakers®.
Are you in-network? If you are contracted with any of the following networks, you are already an in-network provider participating in this plan. You should continue to see your City of New York retiree patients and submit claims to Empire or your local BlueCross BlueShield plan:
- EmblemHealth’s Medicare Choice PPO
- Empire MediBlue PPO
- BlueCross BlueShield (BCBS) Medicare Advantage PPO Network
Are you out-of-network? No problem. You can see City of New York retirees and will still get paid 100% of the Medicare-Allowed rate. No contract required.
- You can continue seeing our members as long as you are eligible to receive payments from Medicare.
- Your reimbursement is the same as under Original Medicare.
- Our members are not required to obtain a referral before they see a provider.
Please take advantage of our upcoming provider webinar to help you better understand these upcoming changes. Registration link: https://bit.ly/2Y9DrBj.
For more information about this plan, including an informative Frequently Asked Questions (FAQ), please visit our dedicated NYC Medicare Advantage Plus Plan page.
Cervical Health Awareness and Prevention
More than 13,000 women in the United States are diagnosed with invasive cervical cancer each year. The good news is the disease is preventable with vaccination and appropriate screening.
January is Cervical Cancer Awareness Month. We encourage you to talk to your patients about Pap tests, HPV tests, and related vaccines.
The CDC recommends all boys and girls get the HPV vaccine at age 11 or 12 as the vaccine produces a stronger immune response when taken during the preteen years. For this reason, up until age 14, only two doses are the vaccine are required. Be sure to have the HPV vaccine series completed by age 13 to ensure gap closures for HEDIS. Proactive scheduling and call campaigns are often most effective for this measure.
February is American Heart Month
In February, we take time to recognize and reflect on the conditions, diseases, and habits that impact the heart. For more information on lifestyle choices and other ways to prevent and combat heart disease, leading to a long, healthy life for both you and your patients visit the CDC website.
Commercial Updates
City of New York Member ID Cards
City members with a GHI PPO plan are sent two ID cards – one from EmblemHealth and the other from Empire. Both companies use the same member ID number; however, Empire adds the prefix NYC and only uses the first 9 digits of the EmblemHealth ID number (example: NYC K10000000). Please be aware of this when switching between EmblemHealth and Empire systems. See sample member ID cards.
Medicare Updates
New EmblemHealth and ConnectiCare Medicare Webpages
To help you care for your patients with Medicare Advantage plans, we created two new webpages: one for EmblemHealth and one for ConnectiCare. They summarize plan changes for 2022, including a new benefit to give members with VIP Dual, VIP Dual Reserve, and Choice Dual plans access to fresh produce and healthy foods to use as part of their over-the-counter (OTC) benefit (which varies by plan and service area).
Do Not Bill Members with Full Medicaid or QMB
If Medicare-Medicaid dual eligible individuals have their Part A and Part B cost-share fully covered by their Medicaid plan, or are Qualified Medicare Beneficiaries (QMB), they are not responsible for their Medicare Advantage cost-share for covered services. Please do not balance bill these members for any other costs. Any Medicare and Medicaid payments for services given to these members must be accepted as payment in full.
For EmblemHealth members, you can use ePaces to check whether the member has full or partial Medicaid benefits. For more detail, see EmblemHealth Medicare Advantage Plans.
For ConnectiCare members, you can visit CT Department of Social Services or call 800-842-8440. For more detail, see ConnectiCare Medicare Advantage Plans.
NY Medicaid, HARP, and Child Health Plus Updates
COVID-19 At-Home Tests for Medicaid Members
As of Dec. 13, 2021, EmblemHealth covers COVID-19 at-home test kits for our Medicaid members at no cost if they are ordered by a provider and meet these criteria. Billing guidance is available for our pharmacies.
Taxonomy Codes on Paper Claims
Here are some ways to avoid denied claims when submitting paper claims:
- Ensure each item is legible (no cross-outs, exaggerated characters, or Wite-Out).
- Use your own taxonomy codes that have been registered with the National Plan and Provider Enumeration System (NPPES) rather than generic ones.
- Use appropriate Qualifiers.
Home Care Worker Wage Parity Law
EmblemHealth has updated its policies to reflect recent regulatory changes that apply to home care providers who serve our Medicaid, HARP, and CHPlus members. New York State law requires home care organizations to comply with minimum wage requirements specified in Public Health Law §3614-c — Home Care Worker Wage Parity. The law applies to the following home health agencies seeing our Medicaid, HARP, and/or CHPlus members in New York City, Nassau, Suffolk, and/or Westchester counties:
- Consumer Directed Personal Assistance Services (CDPAS)
- Fiscal Intermediaries (FI)
- Licensed Home Care Services Agencies (LHCSAs)
- Certified Home Health Agencies (CHHAs)
- Long-Term Home Health Care Program (LTHHCP)
For guidance on wage parity compliance — including certification requirements, employer statements, reporting requirements, and penalties for non-compliance — visit the New York State Department of Health.
Medicaid Expansion of Non-Invasive Prenatal Trisomy Screening
Sidebar Story 3D Landing Page Copy: Effective For Medicaid and Health and Recovery Plan (HARP) members, coverage of non-invasive prenatal trisomy screening using cell-free fetal DNA (deoxyribonucleic acid) has been expanded to include pregnant members age 30 and older. Additionally, this coverage now includes twin pregnancies, but not higher multi-gestational pregnancies. Consistent with current policy, non-invasive prenatal trisomy screening will continue to be covered when at least one of the following criteria is met:
- Either parent has a family history of aneuploidy in a first* or second** degree relative.
- Standard serum screening or fetal ultrasonographic findings indicate an increased risk of aneuploidy.
- Parent(s) have a history of a previous pregnancy with a trisomy.
- Either parent is known to have a Robertsonian translocation.
*First degree relatives: Parents, children, siblings
** Second degree relatives: Grandparents, aunts and uncles, nieces and nephews, and grandchildren
For more information, see the August 2021 issue of New York State Medicaid Update.
Note: This is an update to the October 2014 Medicaid Update article titled NYS Medicaid Now Covers Non-invasive Prenatal Testing for Trisomy 21, 18 and 13.
Reminder: Medicaid Billing Guidance for Reporting Alternate Level of Care
Hospitals should not bill for an inpatient acute level of care status when an EmblemHealth Medicaid member has been transferred to an Alternate Level of Care (ALC) status. Hospitals must properly report occurrence span code “75”, with the occurrence span date(s) the member was in ALC, on the acute care claim. For additional information regarding inpatient billing, providers may refer to the eMedNY New York State UB-04 Billing Guidelines - Inpatient Hospital Manual.
Reminder: Medicaid National Drug Code (NDC) Submissions
NDC numbers are required on your Medicaid claims. See our National Drug Code (NDC) Requirements for Drug Claims Policy.
Change of Address (and Contact) Notification
Providers must notify Medicaid of any change of address, telephone number, or other pertinent information within 15 days of the change. For more information on this requirement and how to submit changes, see Reminder: Keep Your Directory Data Current.
Medicaid: New York State Medicaid Update
View the latest Medicaid Updates from the New York State Department of Health.
Claims Corner (Reimbursement Policy Updates)
New Enterprise Policy: Computer-Assisted Surgical Navigation
Computer-assisted surgery (also referred to as surgical navigation or image-guided surgery) provides surgeons with additional information and is used during procedures where direct visibility is limited. EmblemHealth and ConnectiCare do not provide additional reimbursement based upon the type of instruments, technique, or approach used in a procedure. See full Computer-Assisted Surgical Navigation Policy for details.
ConnectiCare’s Payment Policy: ASC Grouper 2022 (Commercial)
ConnectiCare updated the ASC Grouper Policy to include new codes effective Jan. 1, 2022. Ambulatory surgical groupers will be paid according to surgical contracted rates when billed with revenue codes 360 or 490. If surgical services are billed with revenue codes other than 360 or 490 and the claims contain charges for anesthesia and/or recovery room, claims will be paid according to the surgical contracted rates unless otherwise negotiated.
ConnectiCare’s Medical Necessity Guidelines: Experimental, Investigational, or Unproven Services (Commercial & Medicare)
ConnectiCare has updated the Experimental, Investigational or Unproven Services Policy to include new codes effective Jan. 1, 2022. ConnectiCare defines the terms “investigational” or “experimental” as the use of a service, procedure, or supply that is not recognized by the health plan as standard medical care for the condition, disease, illness, or injury being treated. A service, procedure, or supply includes, but is not limited to, the diagnostic service, treatment, facility, equipment, drug, or device.
Reminders: Reimbursement Policies Effective Jan. 1, 2022
Please make note of the following policies which went into effect Jan. 1:
- Preventive Medicine & Screening – How to Effectively Use E&M Codes
- Definitive Drug Testing (Commercial & Medicaid)
- No Cost/Reduced Cost Drugs, Implants & Devices
Clinical Corner
Reminder: New Preauthorization Lists in Effect January 1
Starting Jan. 1, we removed 99 codes from our preauthorization lists. In February, we will add five new codes to supplement ones that already require preauthorization for Neurostimulators, Potentially Unproven Services, and Cosmetic & Reconstructive Surgery. See announcements Preauthorization List Reductions and Updates for 2022 for EmblemHealth and ConnectiCare.
Labcorp Now Available to All EmblemHealth Members
Starting Jan. 1, 2022, EmblemHealth has extended its relationship with Labcorp to include all members. See Lab list.
Medical Technologies Database 2022 Update
Medical Technologies Database now has the new 2022 CPT and HCPCS Codes.
Follow Access and Availability Standards
It’s important for our members to get the right care at the right time. See our Appointment Availability Standards During Office Hours & After Office Hours Access Standards brochure available on the Provider Toolkit in the Provider Resources section of our provider website. Refer to it often and share it with appointment schedulers.
Pharmacy
2022 EmblemHealth Formulary Changes
See 2022 EmblemHealth Formulary Changes for a summary of the updates that will apply effective Jan. 1, 2022. Affected members have been notified separately. As needed, calls will be made to our providers to coordinate medication changes.
Medical Policies
Cosmetic and Reconstructive Surgery Procedures
The Cosmetic and Reconstructive Surgery Procedures guideline has been co-branded and now applies to both EmblemHealth and ConnectiCare members. The new guideline replaces:
- EmblemHealth’s Cosmetic Surgery Procedures
- ConnectiCare’s Cosmetic Surgery Procedures
- ConnectiCare’s Reconstructive Surgery
Bariatric Surgery
The Bariatric Surgery medical policy has been updated for both EmblemHealth and ConnectiCare.
Training Opportunities
Free Pulse8 Webinars: Patient Management & ICD-10 Coding for the 2022 EmblemHealth Risk Adjustment Program
EmblemHealth continues to partner with Pulse8™ to promote risk adjustment and gap-closure education for PCPs caring for EmblemHealth members enrolled in these products:
- New York State of Health (NYSOH) Marketplace
- Medicare HMO
- Medicaid
Pulse8 offers free monthly webinars to help educate providers on best practices regarding the risk adjustment process, including accurate medical record documentation and claims coding to capture the complete health status of each patient. We encourage PCPs and/or their support staff to register for Pulse8’s monthly webinars. Go to Pulse8’s Public Event List and search by webinar date or title.
These Pulse8 webinars are generally held on Tuesdays and Thursdays at 8:30 a.m. and 12:30 p.m. Some will also be offered at 3:30 p.m. Here are the January and February topics:
- Jan. 25/27 – A Sense of Direction: Navigating 2022 Coding Updates, COVID-19, Telehealth, and More
- Feb. 22/24 – The ABC’s of Proper Coding for the Pediatric Population
If you are interested in learning more about how you can access Pulse8’s provider resources and webinars, please contact Pulse8’s Customer Support team Monday through Friday, 8 a.m. to 8 p.m. at 844-8PULSE8 (844-878-5738) or mail to ProviderEngagement@Pulse8.com.
In Every Issue
Keep Your Directory and Other Information Current
If a provider in your practice is leaving, please inform us as soon as possible. To report other changes, sign in to your Provider/Practice Profile for EmblemHealth or ConnectiCare. If you participate with us under a delegated credentialing agreement, please have your administrator submit these changes. See more on how to submit changes for EmblemHealth and ConnectiCare.
Remember to review your CAQH application every 120 days and ensure you have authorized EmblemHealth as an eligible plan to access your CAQH information.
Consult EmblemHealth’s Online Provider Manual for Important Information
The EmblemHealth Provider Manual is a valuable online resource and an extension of your Provider Agreement. It applies to all EmblemHealth plans and includes details about your administrative responsibilities and contractual and regulatory obligations. You can also find information about best practices for interacting with our plans and how to help our members navigate their health care. The manual is updated regularly, so be sure to download a current PDF when looking for information. You can find the EmblemHealth Provider Manual on top right side of our website.
EmblemHealth Neighborhood Care & ConnectiCare Centers
Our EmblemHealth Neighborhood Care and ConnectiCare Centers offer our plan members and other community members a place to get the personalized, one-on-one support of experts in clinical, benefits, and health management solutions in support of a holistic approach to health and wellness. These sites do not provide medical services; their role is to help practitioners manage patient care by supporting the primary practitioner-patient relationship. Virtual and on-demand classes and health and wellness events are offered for free to you and all of your patients. See the registration pages for EmblemHealth and ConnectiCare.
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