Provider Portal
Training Materials
In addition to the guides and videos below, we also created a frequently asked questions webpage to address the most common issues our Provider Customer Service team has been receiving.
Sign in to the Provider Portal here.
TRAINING MATERIALS
Basic Navigation
Login & Registration
User Management
Documents
Message Center
Preauthorization
Dental
Provider Profile
Claims
Emergent Inpatient Admission Notifications
Member Management
Referrals
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New User Registration
The steps to register new users and retrieve a forgotten username.
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Login and Settings
The steps for logging in and changing settings.
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Consolidating Existing Accounts
The steps to consolidate existing accounts.
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Existing User Moving Over the First Account
An overview of the account migration process for our portal users who are setting up their first account.
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Registering Additional Tax IDs
The steps to provide access to users registered in the old version of the Provider Portal and retrieve a forgotten username.
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Forgot Username
The steps to recover a forgotten username.
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Forgot Password
The steps to reset a forgotten password.
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Create Portal User
The steps for creating a Portal User.
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Manage Users Account
An overview of how to find and edit a User’s information, user type, password, provider affiliation, etc.
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Provider Portal Emails
See reminders to remove users who left your organization and new reasons to give more staff portal accounts.
March 2025
Time to Review Your Provider Portal Users
December 2024
Time to Review Your Provider Portal Users
September 2024
Time to Review Your Provider Portal Users
July 2024
Time to Review Your Provider Portal Users
March 2024
Time to Review Your Provider Portal Users
December 2023
Time to Review Your Provider Portal Users
September 2023
Time to Review Your Provider Portal Users
June 2023
Time to Review Your Provider Portal Users
December 2022
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Search and View Messages
The steps for searching for and viewing messages in the Message Center.
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Create Message - Specific Transaction
The steps to create a message about a specific transaction in the Message Center.
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Create Message - General Topic
The steps to create a message about a general topic in the Message Center.
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Provider Portal Emails
See tips for finding and using the Message Center.
April 2023
May 2023
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Claims – View Status, Submit Documents & Inquiries, and Create Custom Reports
See how to find a claim’s status, details, and Explanation of Payment, submit documents, inquiries, and grievances, and how to create custom claims reports.
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Claims - Search for an Explanation of Payments (EOP)
An overview of how to search for an Explanation of Payment (EOP).
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Provider Portal Emails
See tips for finding claims information and addressing claims issues.
August 2023
Provider Portal: Addressing Denied Claims
September 2022
Billing Specialists: Need Explanations of Payments (EOPs)? Find Them on Our Provider Portal
August 2022
Billing Specialists: Use Our Portal to Simplify Accounts Receivables for EmblemHealth Members
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PCP Member Panel
The steps to generate the PCP Member Panel Report.
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Member Management - Eligibility
The steps to look up a Member’s eligibility.
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Care Plans
Steps to view a Care Plan,send a message to the Care Team, and print or save a copy.
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Provider Portal Emails
See tips for managing your members.
October 2022
Provider Portal: New Way to See If a Provider Is In-Network for a Member